【正文】 ...42 Inter Usage.................................................................................................................45 IT USB/CD/DVD Lockout.............................................................................................47 Server Room Fire Protection/Alarms/Sensors/Temperature/Humidity/EMS..................49 Server Room Fire Hazards / Combustible Materials......................................................53 Server Room Fire Extinguishers.....................................................................................55 IT Fire and Evacuation – Sample..................................................................................57 IT Emergency Service Recovery....................................................................................59 Software License Compliance......................................................................................78 IT Devices not Being Used / Confidential Documents to Be Destroyed......................82 Protecting Files from Virus...........................................................................................84 New User (username and password).............................................................................86 Resignation of Employee..............................................................................................88 IT AirConditioning amp。 y IT Security amp。 3 SCOPE This applies to all Greater China hotels. 所有大中華區(qū)酒店 4 RESPONSIBILITIES The hotel IT Manager has the full responsibilities in ensuring the hotel IT Department Best Practices and is being documented, implemented and exercised. 酒店 IT經(jīng)理必須對(duì) IT部門(mén)的最佳實(shí)踐的紀(jì)錄、實(shí)施和聯(lián)系負(fù)責(zé)。 Scope This applies to all Greater China Hotels Information Technology Department. 適用于所有大中華區(qū)酒店 IT部。任何被發(fā)現(xiàn)違反本政策的用戶(hù)將接受相關(guān)處分 Related Procedure 1) Access to the puter room is limited to hotel personnel responsible for maintaining or operating the equipment or other business needs 只有酒店內(nèi)負(fù)責(zé)對(duì)設(shè)備進(jìn)行維護(hù)和操作或者有其他業(yè)務(wù)需要的人員才能使用電腦機(jī)房。 6) The Information System area must be regularly patrolled by hotel security staff. 酒店保安部員工應(yīng)對(duì)技術(shù)信息部區(qū)域進(jìn)行周期性的巡邏。 b. Make sure the IT Server Room main UPS is up and running on normal. Check that the charging level is 100%. 確保服務(wù)器機(jī)房主 UPS 啟動(dòng)和運(yùn)行正常，并且電池電量為 100%。檢查防病毒報(bào)告中用戶(hù)潛在的病毒和木馬程序。更換備份磁帶或備份介質(zhì)。 c. Escalate the calls to PMS, POS, other support vendors and regional IT team if it could not resolve internally as soon as necessary. 將不能內(nèi)部解決的問(wèn)題立刻反饋至 PMS, POS等供應(yīng)商和集團(tuán) IT團(tuán)隊(duì)。 Departure List from HR 檢查入職 /離職員工帳號(hào) To check codes of newentry staff whether it had been generated correctly. And codes of departure staff had been disabled/deleted. 根據(jù)人事部的每月入職員工和離職員工清單，檢查入職員工帳號(hào)是否被正確創(chuàng)建。 Submit IT Monthly Report 遞交 IT月管理報(bào)表 Submit IT Monthly Management Report (APPENDIX Hotel IT Monthly Management Report) to Cluster IT Manager or IHG China IT Team, DOFBS and GM. 遞交 IT月管理報(bào)表給區(qū)域 IT經(jīng)理或者集團(tuán) IT以及酒店財(cái)務(wù)總監(jiān)和總經(jīng)理。所有酒店的系統(tǒng)都需要進(jìn)行測(cè)試，包括 PMS, POS, EAM, 財(cái)務(wù) , IBP, EFPM, 宴會(huì)銷(xiāo)售系統(tǒng)等等。 Policy Changes to operational systems and application software shall be controlled. Live data must not be used on development or test systems. 對(duì)操作系統(tǒng)和應(yīng)用軟件的變更必須受到監(jiān)控，真實(shí)系統(tǒng)數(shù)據(jù)絕對(duì)禁止用于開(kāi)發(fā)或者測(cè)試系統(tǒng)。 System backup of existing software or parameter files will be made prior to any live changes to enable the system to be recovered in the event that a change is made 16 IHG Greater China IT Standard Operating Procedure inadvertently. 任何正式系統(tǒng)修改前必須對(duì)系統(tǒng)進(jìn)行備份，以保證發(fā)生意外狀況是可以進(jìn)行恢復(fù)。 Data 所有系統(tǒng)和數(shù)據(jù) Definition N/A Policy 1. All IT systems will be backed up to external media to allow recovery of those systems in the event of a disaster. Backup media shall be stored in a location 18 IHG Greater China IT Standard Operating Procedure remote from the information system that was backed up. All backup media shall be stored securely giving the same level of physical security as the main system. 所有 IT系統(tǒng)使用外部介質(zhì)備份以備出現(xiàn)系統(tǒng)問(wèn)題時(shí)進(jìn)行系統(tǒng)恢復(fù)。所有的酒店系統(tǒng)數(shù)據(jù)必須至少每天一次備份至外部介質(zhì)（磁帶或者硬盤(pán)），必須準(zhǔn)備至少足夠一周備份工作所需的磁帶。 OFFSITE tapes are to be stored outside the hotel, maybe stored in a vault by your local vendor or if 2 clustered hotels you can exchange tapes. 外送磁帶可以存在本地供應(yīng)商處，如果本地有多個(gè)酒店，可以互相交換保存。此地點(diǎn)可以在酒店內(nèi)，但是必須仔細(xì)選擇，在萬(wàn)一發(fā)生火災(zāi)等情況時(shí)，不會(huì)與主系統(tǒng)同時(shí)損壞。任何備份問(wèn)題都必須被記錄、檢查和解決。P: Information OPERATING Hotel logo Technology PROCEDURE Subject: Date: Data and Systems Backup strateg y Prepared by: Approved by: ____________ ______________________ ___________________ name of IT Manager name of GM name of FC IT Manager General Manager Dir of Finance amp。 No changes will be implemented to any hotel systems without the expressed authorization of the IT Manager. 沒(méi)有 IT經(jīng)理的明確授權(quán)，不準(zhǔn)許對(duì)酒 店系統(tǒng)進(jìn)行任何變更。 Appendices APPENDIX IT Regular Working Tasks Guideline APPENDIX Hotel IT Monthly Management Report 14 IHG Greater China IT Standard Operating Procedure Change Management Department: STANDARD Pamp。 c. To review the user accounts list in PMS, POS, Accounting, EAM, IBP, Hotel Domain, Hotel Email, IHG Email, Delphi…, etc 檢查酒店所有系統(tǒng)的用戶(hù)帳戶(hù)，包括 PMS, POS,財(cái)務(wù) , EAM, IBP, 酒店域帳號(hào) , 酒店電子郵件帳號(hào) , IHG郵 件帳號(hào) , 宴會(huì)銷(xiāo)售系統(tǒng)等等。 Renew MA (Maintenance Agreement) Contracts 檢查和更新維護(hù)合同 To review all contracts this will expire in 3 months. To renew or change contracts based on your needs. 檢查所有三個(gè)月內(nèi)將過(guò)期的維護(hù)合同。 Monthly Task 每月任務(wù) Backup before Monthend Process 月結(jié)前備份 Backup Accounting, Check EAM and other MonthEnd process system before the process in every month end. 每月底對(duì)需要月結(jié)的系統(tǒng)，如財(cái)務(wù)、 CheckEAM等系統(tǒng)進(jìn)行月結(jié)前的備份。 d. Check Firewall logs for any attempts to break into the work. 檢查防火墻日志是否有網(wǎng)絡(luò)安全攻擊。 h. Check all other servers, to record available diskspace. 檢查所有服務(wù)器，記錄硬盤(pán)空間。 b. Check ALL INTERFACE PCs, make sure all the interfaces are up and running. 檢查所有的接口電腦，確保所有的接口都啟動(dòng)和工作正常。該清單由到達(dá) IT辦公室和離開(kāi)之前需 要完成的檢查和檢測(cè)，包括服務(wù)器、系統(tǒng)、接口和網(wǎng)絡(luò)設(shè)備，以確保所有的 IT系統(tǒng)處于良好工