【正文】 確領導下，在各部門的大力支持配合下，在部門員工共同努力下，以銷售管理為主，從深抓內部管理，降低成本，強化業(yè)務培訓，關心員工生活等方面著手開展了工作，較好地完成年經營目標，各項工作也取得了顯著成績。全力加強員工隊伍建設，做好服務保障工作。遇到過節(jié)，管理人員會主動提醒她們給家里掛電話問候父母，生病時給她們送去水果，遇到生活上的困難會主動幫助他們，使她們感受到了集體的互助、互愛的溫暖。同時我們很抓了了鑰匙的保管和使用制度，對遺失房卡的重新制作做到認真核實，仔細確認。年的工作雖然取得了一定的成績，但我們不會驕傲、松懈、怠慢，下一年的工作將更艱巨，我們會發(fā)揚成績，并以更加飽滿的熱情投入到工作中，努力完成全年度各項工作任務。四、XX年工作計劃：關注顧客需求，積極真實的向上級領導反映顧客的需求，為領導調整戰(zhàn)略思路提供依據；繼續(xù)加強培訓，提高員工的綜合素質，提高服務質量；確實關心員工，穩(wěn)定員工隊伍，減少員工的流動性；注重員工的服務細節(jié)，服務從細處著手，對客提供滿意周到的服務；完善各崗位工作流程及工作標準，推行優(yōu)質服務活動達到質量標準化、規(guī)范化、精細化服務；提高前臺員工的售房技巧，提高散客的入住率，力爭完成中心下達的目標任務。重視安全防范意識部門在安全管理上，進一步加強相關數據、各類報表的管理，嚴格執(zhí)行公安部門的有關規(guī)定，上傳數據的開通，信息的錄入及掃描，加之賓館會議客人報到的集中性，前臺電腦兩臺等因素為我們前臺工作增大了壓力，但我們沒有降低要求，對每位入住的客人進行嚴格的登記制度，對未攜帶身份證的客人，我們又做到認真負責的態(tài)度做好解釋工作，同時將信息反饋銷售部，協(xié)議單位擔保，快速辦理登記入住，嚴把入住登記關。通過這次優(yōu)質服務活動，在員工中逐步形成了一種爭先恐后的態(tài)勢，極大的增強了員工的工作熱情。前廳部的所有人員都知道只有不斷的充實自己才能腳踏實地的完成各項接待任務。 guest consummate, serve the purpose of the first amp。ldquo。 of guest take up one’s quarters, strive for more live entering to lead. 4, pay attention to the harmonious job hotel between departmental door to resemble a big family, the hard to avoid in working between branch and branch can happen grind, harmonious stand or fall is affected in working lieutenant general by huge. antechamber ministry is the centre branch of whole public house, it is having close working relationship with the branch such as meal, sale, guest room, be like occurrence problem, we undertake can actively harmony settlement with this branch, avoid its aggravation, because mon goal of everybody is for the hotel, be not solved and had handled the negative effect with will be brought certain to the hotel. 5, strengthen of all kinds forms for reporting statistics to reach declare at customs the management of data is downstage the visitor that enters to every according to the regulation of public security bureau undertakes registering, input puter, the cable concern interconnected system that the data of the guest outside the condition adopts a hotel is seasonable to national security bureau division of discrepancy condition management undertakes declaring at customs, carry out the announcement that public security bureau allots seriously, live to every the guest’s valuable undertakes remindful check. all forms for reporting statistics and data appoint antechamber ministry person specially assigned for a task is responsible, undertake classified filing to forms for reporting statistics and every months of statistic appears in the newspaper. two years guest room ine and ine of two years of guest room undertake contrast, housing rate increased % , but ine reduced yuan however, because,main reason is between hotel industry malign contend for unexpectedly bring about average room price to reduce, enter rate increase and ine reductive phenomenon, after watch of guest room overview is added. achievement is satisfactory, but either be in us deep also consciousness and experience arrive: 1, flexibility and initiative are lacked on the service。rdquo。 the ceremony courtesy of dest clerk and skill of carry out room groom。 guest consummate, serve the purpose of the first amp。ldquo。 of guest take up one’s quarters, strive for more live entering to lead. 4, pay attention to the harmonious job hotel between departmental door to resemble a big family, the hard to avoid in working between branch and branch can happen grind, harmonious stand or fall is affected in working lieutenant general by huge. antechamber ministry is the centre branch of whole public house, it is having close working relationship with the branch such as meal, sale, guest room, be like occurrence problem, we undertake can actively harmony settlement with this branch, avoid its aggravation, because mon goal of everybody is for the hotel, be not solved and had handled the negative effect with will be brought certain to the hotel. 5, strengthen of all kinds forms for reporting statistics to reach declare at customs the management of data is downstage the visitor that enters to every according to the regulation of public security bureau undertakes registering, input puter, the cable concern interconnected system that the data of the guest outside the condition adopts a hotel is seasonable to national security bureau division of discrepancy condition management undertakes declaring at customs, carry out the announcement that public security bureau allots seriously, live to every the guest’s valuable undertakes remindful check. all forms for reporting statistics and data appoint antechamber ministry person specially assigned for a task is responsible, undertake classified filing to forms for reporting statistics and every months of statistic appears in the newspaper. guest room ine and ine of two years of guest room undertook contrast XX, housing rate increased, but ine decreased however yuan, because,main reason is between hotel industry malign contend for unexpectedly bring about average room price to reduce, enter rate increase and ine reductive phenomenon, after watch of guest room overview is added. achievement is satisfactory, but be in us insufficiently deep also consciousness and experience arrive: 1, flexibility and initiative are lacked on the service。rdquo。 the ceremony co