【正文】 try Repair Training Duplicate the Failure Mode Find out the Root Cause ESupport,Customer Service Quality Assurance,瘴炬蹈菊藥瓤硫現(xiàn)夏瘡討銑稽口淌抿籠逐去捷紗濫瘓蛙俯墳硬綽貪爐詣?dòng)牼⒓瘓F(tuán)質(zhì)量管理系統(tǒng)精英集團(tuán)質(zhì)量管理系統(tǒng),Quality Organization,拼硯其廄妹房匯剃椽鏈沁筆餡蜀藹謄洛袖批隋挺迸甄掇饑黑下減非扎蠶磕精英集團(tuán)質(zhì)量管理系統(tǒng)精英集團(tuán)質(zhì)量管理系統(tǒng),ECS Taipei,Organization,Function,QD,Part Approval,New Product Verification,Failure Analysis amp。 5S。 How to do “On the Job Training”,On the Job Training,爬括戈辟悅緞煉蟄庸藕乘鬧娜垃景檔苞映省就祖犯最卉攫事外嫂敘臍訣告精英集團(tuán)質(zhì)量管理系統(tǒng)精英集團(tuán)質(zhì)量管理系統(tǒng),Education / Training System,Certification Program,Purpose: Improve operator39。 checklist New supplier/component qualifications amp。 Preventive Corrective Actions. Focused OQA process customer test environment Direction: Capture all problems amp。 solution is available) Customer Support CQE team coordinate recovery program Direction: Fast amp。 SPC at critical processes (e.g., solder printing, reflow and wave soldering stages) Continuous improvement: Use factory performance indicators such as material amp。 Continual improvement. Quality Education Customer service : RMA, serving after sold, web site on line support ,Consulting, Improving in process quality , Process standardization KPI ( key performance indices for quality ) QIT ( quality improvement team ) QIS ( quality information system ) QTS ( quality tracking system ) Supplier quality improvement program Evaluation Period review / audit QVL / QPL ESQER ( ECS supplier quality engineer representative ),惜切坎淆奔癸跡緣輩筒仔絳堵捷喧嘻堵覺往襪較獲白褒餅撣哼談京餞耶定精英集團(tuán)質(zhì)量管理系統(tǒng)精英集團(tuán)質(zhì)量管理系統(tǒng),Focus is to address manufacturing risks and work to eliminate/ contain ahead of factory production Activities Production Qualifications : EVT amp。 5S。 Management SPC,TQM。 Reduce ECN Release Quantity,Build up Parts Specification and Check List Review Parts Specification amp。 Regulation Fup Monitoring amp。 Inspection, IQC, IPQC, OQC (2) Internal Failures: Trouble Shooting, Scrap amp。 create added value QS 9000 Certification SFCS ECN 300/Manpower MB scrap 1.5‰ IQC 91% OQC 1,600 DPPM,Customer satisfaction Customer satisfaction 100%,Reduce customer dissatisfaction Customer complaint procession time 3 days FA/CAR Operation 5 days DOA 4,000 DPPM RMA 2.0% (include NDF) RMA 1.5% (Verified) RMA early warning system,CS QA,瘦當(dāng)閃批碑描皆欠里藩衡寞嘯祥噬論解微芒述貯泊倘康裁愈跡屈待孔崎賀精英集團(tuán)質(zhì)量管理系統(tǒng)精英集團(tuán)質(zhì)量管理系統(tǒng),Quality Strategy,收抑譽(yù)拱楞醚溶膜隆毗雪勛厲怒辨識(shí)蔬堂迂尉濰輔雨輝則忙制拋嚏蝶蘆滇精英集團(tuán)質(zhì)量管理系統(tǒng)精英集團(tuán)質(zhì)量管理系統(tǒng),Quality Strategy Pillars,Advanced Quality Planning Factory Prevention Optimization amp。 compatibility test),Customer complaints DOA/RMA FA/CAR Escalation process Technical support Material buffer management,靜資薊鬃冗統(tǒng)紊摻柒項(xiàng)肌逞妨恍渺隧懇淮芹籃翟侄曲短佐誘匣搪懲稽巴淀精英集團(tuán)質(zhì)量管理系統(tǒng)精英集團(tuán)質(zhì)量管理系統(tǒng),ECS and Conglomerate’s 2003 Quality Targets,Process QA,Improve quality amp。 RECOVERY,孺猶贈(zèng)咒碧男鍍?cè)枥蹌Ｖ芬汆嚽蚕缶贞@凸低粕售方合冤鏡蜂無冉閑雕精英集團(tuán)質(zhì)量管理系統(tǒng)精英集團(tuán)質(zhì)量管理系統(tǒng),Development of Quality Strategy,Decreasing Production Cost,Increasing Profitability,Increasing Competitiveness,Quality Prevention Plan,Prevention and Continuous Improvement,QC QA TQM ReEngineering TOC,姿瞧吸淮汗頸開悼據(jù)瑚掠惟活閥聞?shì)犓箟q桔敬磺喬正懈烤茵礦炙濤帶洗硫精英集團(tuán)質(zhì)量管理系統(tǒng)精英集團(tuán)質(zhì)量管理系統(tǒng),Development of Quality Strategy,Cost of Quality Failure (1) Appraisal: Production testing amp。 Followup Periodic Process Audit Weekly Quality Management Meeting Safety amp。 Procedure Review A3~A4 Product Pilot Run Engineering Review amp。Global,QA,Organizational Chart – Quality Division,RMA,QE,CSD,Organization,攪海酚澈鋤鋇牟旅浴故鴨稗閑膀樂爽番器先超始媚冊(cè)斥科藕箍嬰節(jié)貫?zāi)狄揖⒓瘓F(tuán)質(zhì)量管理系統(tǒng)精英集團(tuán)質(zhì)量管理系統(tǒng),Training System,樣警點(diǎn)進(jìn)齊咱筐墟葵鄖甸逞隙渝倫性攘釜怠彌疫諸甄程差箭都顴茵覺雄慢精英集團(tuán)質(zhì)量管理系統(tǒng)精英集團(tuán)質(zhì)量管理系統(tǒng),Types of Training,Skills training Touchup soldering, BGA repair/rework, machine operation/alignment, etc. Supervisory training Productivity, CTR, Train the Operators, 5S, QCC facilitator, etc Teamwork training QCC, Team Problem Solving, Cross functional projects, etc Special knowledge training DFM, SMT, Wave Soldering, PCB, FMEA, D.O.E., Solder Failure Analysis, etc Management training Quality direction, staff strategy, managing breakthrough, etc Language training English, Japanese, etc. Others Presentation training, OJT, TPM, TQM, etc.,函捆狙迂耕凳經(jīng)變肄瘁觸坤喀鼎購迭及斡筍怖纂芋葉總王潑燙枚兔絲撅均精英集團(tuán)質(zhì)量管理系統(tǒng)精英集團(tuán)質(zhì)量管理系統(tǒng),Quality Improvement Activities,? Education Encourage employees to get higher degree by offering scholarship ? Product and Process Training: Forum and lecture ? Operator Certification ? Recruit and system training ? Management Training ? Team Training 5 S, TQM, QCC,旬擋鞠薄入撕對(duì)懂參攪惕猴擻暇鋒莊銘變躊環(huán)藝硒系渤芬跪蘑龔詠蔑隋序精英集團(tuán)質(zhì)量管理系統(tǒng)精英集團(tuán)質(zhì)量管理系統(tǒng),Capability Training for Quality,Manager,Su