【正文】 re on the bridge, leaning against the railing or sitting on the wooden floor. Some even risk walking into the middle of the road to get the perfect lights illuminate the bridge throughout the night, making it a picturesque place for prewedding portraits and lovers to meet. Constructed in 1873 and designed by a British pany, the 106meterlong bridge was the firstever major bridge in Shanghai. In 1856, the first large wooden bridge, Wells Bridge, was built over Suzhou Creek but the bridge toll led to plaints from citizens. So 17 years later, another wooden bridge, which did not require tolls, was built. People called it Waibaidu, which means “going across for free”. The bridge was renovated as a steel truss structure in 1907. Because nearly 40 bridges have now been built over Suzhou Creek, the bridge is no longer a traffic artery but is more of an observation deck for tourists. It is a tradition in Shanghai for a grandmother to walk across a bridge with their grandchild when he or she reaches one month. This represents that the newborn has overe all the twists and turns and its journey will be safe and smooth throughout his or her life. Waibaidu Bridge is always the best option because it’s the icon of Shanghai. The picture of my daughter when she was a baby held by her grandmother was also taken here. It’s like a family tradition, says Wang Xuefen, a Shanghai native who has a newborn grandson. Changning Riverside There is a 5km stretch of waterfront by Suzhou Creek in Changning district on Changning Road from the intersection of Hami Road to Jiangsu Road. It has bee a popular place to take a walk and sunbathe on the lawn. There is an overpass at the intersection of Changning Road and Gubei Road for people to enjoy the view of the creek and a 3km plastic runway on both sides of Changning Road, which attracts people of all ages, Chinese and expat. Jogging on the two sides gives a different feeling because the north side is next to the creek, and the south side is adjacent to the residential highrises, which is like jogging in the jungle, says Xiao Xu, a 27yearold woman who lives nearby. The riverside used to be pletely different. Dozens of textile mills, chemical plants and machine manufacturing factories were set up along the creek in the 1920s. They brought industrialization but also pollution. From the 1930s the creek could no longer be used as a source for tap water, and no living fish or shrimp could be found. Suzhou Creek in my memory is dark and smelly. I used to go to the riverbank to watch the sewage disposal running out from the chemical plants when I was a little girl. We didn’t know it was pollution. We thought it was a red waterfall, says Huang Qi, a 57yearold Shanghai resident. So the residential houses along the creek were unpopular, and only migrants with low ines would live in that area, she says. However, things have changed. The plants were closed and turned into riverside parks and the apartments in the new highrises, especially those facing the creek, are much sought after. East China University of Political Science and Law This is the famous former Saint John’s University, China’s firstever modern institution of higher education established by missionaries from the United States in 1879. The buildings bine Chinese and Western elements. Address: 1575 Wanhangdu Road, Changning district The old residential area After you leave the university from its east gate you will enter a shabby neighborhood that retains its original look. The alleys are narrow and the houses are overcrowded. Some things have not changed for many generations, such as raising chickens at home. Address: West Guangfu Road Moganshan Road This is an artsy street that has bee very popular among artists and fashionistas in recent years. Graffiti covers the walls on the winding street, where you can find a cluster of art galleries and creative industry offices. Sihang Warehouse Four banks jointly funded the construction of this warehouse, so it is named sihang, or four banks. The warehouse, built in 1931, was used for the storage of food, firstaid supplies and ammunition during the years of war. The building, which is also a masterpiece left by the Hungarian architect Laszlo Hudec in the 1930s, has been recently transformed into a center of creative industry workshops. Address: 1 Guangfu Road, Zhabei district 11 請您務(wù)必刪除一下內(nèi)容， O(∩ _∩ )O 萬分謝謝?。?！ 2021 年中央電大期末復(fù)習(xí)考試小抄大全，電大期末考試必備小抄，電大考試必過小抄 Indonesia has emerged as a top vacation destination for Chinese this summer, along with Thailand39。 （ 5）幫助用戶快速實現(xiàn)各種應(yīng)用服務(wù)， ASP 商有整合各方面資源的能力，可在短期內(nèi)為用戶提供所需的解決方案。 第二代呼叫中心： 交互式自動語音應(yīng)答系統(tǒng) 特點： 廣泛采用了計算機技 術(shù)，利用局域網(wǎng)技術(shù)實現(xiàn)數(shù)據(jù)庫數(shù)據(jù)共享；利用 IVR 降低了強度和出錯率；利用 ACD 均衡了話務(wù)量，降低了呼叫損耗，提高了客戶滿意度。 客戶服務(wù)與支持部門對 CRM 的要求是什么 ?（ 8 分） （ 1）提供準確的客戶信息：要提高客戶服務(wù)質(zhì)量就需要準確的客戶信息； （ 2）提供一致的服務(wù)：企業(yè)的服務(wù)中心以整體形象對待客戶，使客戶感覺是同一個人在為他服務(wù)； 8 （ 3）可以支持遠程服務(wù)：可在遠程通過 Inter、語音支持等技術(shù)手段為用戶提供服務(wù)； （ 4） 實現(xiàn)問題跟蹤。 四、分析題 如圖所示 試分析客戶滿意與客戶忠誠的關(guān)系： （ 1） 低度競爭區(qū) ： 壟斷或缺少替代品 、 強大的品牌影響力 、 高昂的改購代價 、 有效的?？酮剟钣媱?、專有技術(shù) ； （ 2） 高度競爭區(qū) ： 相似性強，差別小 、 消費者改變購買風(fēng)險小 、 替代品多 、 改購代價低 。 （ 3）分析：深入了解數(shù)據(jù)源和分析數(shù)據(jù)倉庫系統(tǒng)所包含的主題域 相互之間的關(guān)系。 影響客戶滿意度的主要因素有哪些？ （ 6