【正文】
ontact and best zhuang front office it has been brought to my attention that upon checking in at china world hotel on jun 2, 1999 your experience was one of would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your is simply no excuse in her behavior as i assure you that the necessary action gas been taken to rectify the lack of service you should have there was an error in your reservation regarding your arrival am unable to identify where the oversight originated through my investigation however i regret that you were , alfred zhuang front office manager dear sir or madam: with renewed sincerely alfred zhuang front office manager peoplepeople exchange sir or madam:friday 22nd september many thanks for your fax dated 7th september address to general manager concerning the problems you experienced during your last visit from 29th30th , our general manager is away on leave at present and therefore i have taken the liberty of replying to you on his , please accept our sincere apologies for the problems you have experiencedour policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those golden circle members who are eligible for upgrades may book through any channel, subject of course to room have subsequently taken appropriate steps to ensure that none of our other eligible golden circle guests are similarly inconvenienced in is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore i thank you for taking the time to put pen top alfred zhuang front office manager篇二:英文致歉信_范文 道歉信 letter of apology 我們在工作或生活中,有時難免會犯一些錯誤,寫封致歉信就顯得很有必要。道歉信通常包括以下內容:表示歉意;道歉的原由;出現(xiàn)差錯的原因;提出彌補措施;請求原諒。錯過了這么一個歡樂的聚會我深感遺憾,我希望你們能度過一個愉快的時光