普華永道-bestpracticefinancialprocesses：accounts(存儲(chǔ)版)
【正文】 d standardisation to avoid duplication/redundancy Key Performance Indicators ? Number of changes and additions carried out in a year per FTE ? Number of customers in op. database without transactions for 1 year ? Percentage of changes and additions of total customer base 12 PwC175c Accounts Receivable Notes Manage Receivables Best Practice Features ? Aged debit balances should be reviewed by management on a regular basis and explanations sought as to why debts have failed to be recovered. ? Overdue debit balances occur as a result a number of factors of suboptimal performances within the sales department or within the credit control process or AR info not recorded from bank quickly enough and therefore not processed quickly enough or timing of invoice issue. The root causes need to be addressed and rectified by altering the creditability status of the customer. ? Automatic flagging and reporting of high risk accounts. ? Materiality and time limits. Internal control requirements ? It is essential that debit balances are reviewed regularly and matched with payments promptly in order to avoid the risk of fraud and minimise the chances of bad debt. ? Computer diary of actions taken. ? Stops placed on overdue customers. ? Aged debtor report sent to legal department and functional managers. 13 PwC175c Accounts Receivable Notes Manage receivables (Cont…) Cost Drivers ? Number of overdue open items. ? Number of steps in the dunning procedure. ? Quality and timing of the matching process of receipts. ? Availability of dunning enforcement measures. ? Tolerance criteria. ? Payment terms and conditions policy. Key Performance indicators ? Days outstanding as a percentage of average payment term. ? Value of overdue invoices as a percentage of outstanding balances. ? Bad Debt Provision as a per ? centage of outstanding balances. ? Process cost/customer payment received. ? Number of dunning letters as % of total invoices. ? Write off value as % of (sundry) sales revenue. 14 PwC175c Accounts Receivable Notes Process receipts and direct debits Best practice features ? Use of an electronic interface between bank, cashiers and AR treasury ? Automatic matching of receipts by value and invoice number Internal control requirements ? Interface control total with bank and cashiers, daily ? Regular supervisory review of open and unmatched items ? Documentation of all overdue open items and unmatched receipts 15 PwC175c Accounts Receivable Notes Process receipts and direct debits Cost Drivers ? No. of Receipts for more than one transaction ? Percentage of downpayments ? Quality of payment information ? Number of unmatched payments ? Number of foreign currency receipts and exchange rate differences ? Tolerance payment differences ? Number of criteria for automatic matching Key Performance Indicators ? Monthly and cumulative tolerance difference amounts ? Percentage of receipts clear
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