【正文】 。Separate bill or one bill? 分單還是一張單？Please sign the bill 請(qǐng)簽單Do you mind showing me your wele card？請(qǐng)給我看一下您的住房卡，好嗎？送客 LeaveTakingI hope you enjoy your stay here.　希望您在這過(guò)的愉快！Have a good time!　 過(guò)的愉快！Have a nice day!　愉快的一天！See you ! 再見(jiàn)！I hope to see you again !　希望再次光臨！Key Words：Pay in cash 付現(xiàn)金　use credit card 使用信用卡　room account 房帳　ASKING GUESTS QUESTIONS向客人詢(xún)問(wèn)時(shí)May I help you, sir? 先生，有什么可以幫到您？May I know your room number, sir? 　先生，可以告訴我您的房間號(hào)嗎？PRESENTING SOMETHING TO GUESTS向客人展示東西時(shí)Here’s your coffee, sir. 先生，這是您的咖啡，Here’s our menu, sir. 先生，這是餐牌。WHEN GUEST APOLOGIZES BY SAYING“I　AM　SORRY”當(dāng)客人向你道歉時(shí)That’s quite alright, sir.　 沒(méi)關(guān)系，先生。I’ll be with you in a moment, sir.　 先生，我一會(huì)就過(guò)來(lái)。　一共是……元Thank you sir, here is one hundred and thirty five yuan and seventy cents. 謝謝先生，您一共給了135元7角Please wait a moment, I will give you ，我會(huì)給您找錢(qián)。點(diǎn)單 Taking OrdersAre you ready to order, sir? 您已經(jīng)準(zhǔn)備好點(diǎn)菜了嗎，先生？what would you like to drink?　 你想喝點(diǎn)什么？Here is our drink list / wine list.　 這是酒水牌和葡萄酒牌。10. Enjoy your meal. 請(qǐng)慢用。s our fault. 對(duì)不起，這是我們的錯(cuò)。◆ 餐間服務(wù) Service During The meal1. Excuse me. 對(duì)不起,請(qǐng)讓一讓2. Sorry to interrupt you. 打攪一下。7. I’m very sorry, steak is sold out now 對(duì)不起，牛排暫時(shí)售完了。2. Do you have a reservation? 請(qǐng)問(wèn)您預(yù)訂了嗎？3. Sorry, the restaurant is full now, could you wait for a moment? 對(duì)不起，現(xiàn)在餐廳客滿(mǎn)了，請(qǐng)稍等。6. I assure you it won’t happen again. 我保證不會(huì)再發(fā)生了。2. How would you like to pay for it? 您想怎樣結(jié)帳呢？3. Would you like to pay together or separately? 請(qǐng)問(wèn)您要分單呢還是一起付？4. Please wait minute. I’ll be back with your changes and ，我一會(huì)給您找零和發(fā)票。14. Please enjoy your meal. 請(qǐng)慢用◆ 點(diǎn)單建議 Making Remendation’s special is… 今天的特色菜有…… I suggest the Roast Crispy Chicken? It39。6. Would you like to sit here? 坐這里好嗎？7. How about this table? 坐這里怎樣？8. You can sit where you like. 您可以隨便坐。◆ 客滿(mǎn) Fully Booked1. I’m sorry, sir, we don’t have any table left for 8:00 tonight. 抱歉，我們八點(diǎn)鐘沒(méi)位子。67. Please leave your room number and we will send the fax up to your room as soon as we get ，一旦傳真收到我們馬上為您送上去。53. I’m sorry, the line is busy, please call back ，對(duì)方電話無(wú)法接通，請(qǐng)稍后再撥。40. Altogether 3 suitcases and 2 handbags, is that right? 一共是3個(gè)箱子，2個(gè)手提包，對(duì)嗎？41. Is there anything valuable or breakable in your bag? 您包里有貴重或易碎物品嗎？42. There is a safe in each guest 。希望您過(guò)得愉快，先生。13. How would you like to guarantee your reservation? 您想怎樣擔(dān)保您的預(yù)訂呢？14. Would you like us to arrange a car to pick up you at the airport? 需要我們派車(chē)去機(jī)場(chǎng)接您嗎？15. I will connect you with the 。這兒很滑，先生。這種事不會(huì)再發(fā)生。我們會(huì)料理的?！舢?dāng)外賓對(duì)你解釋什么事情時(shí)：I see. 我明白。您真的不必那么客氣。讓我來(lái)幫您。 我馬上給您去拿來(lái)。Are you hurt? / Did you hurt yourself? 您傷著沒(méi)有？◆離開(kāi)客人時(shí)：Have a nice day. 祝您今天過(guò)得愉快。 SuitesC棟:Tower C五樓/5 F客房 Guest Rooms amp。53. Please don’t leave anything 。45. This way, please. 請(qǐng)這邊走?！粽髟?xún)與應(yīng)答語(yǔ) Requests amp?！舻狼刚Z(yǔ) Apologies28. I’m sorry. 很抱歉。22. It’s very kind of you. 您真客氣。5. Wish you a most pleasant stay in our .(客人剛?cè)氲陼r(shí))6. I hope you will enjoy your stay with us. 希望您在我們酒店過(guò)得愉快。10. Please press 9 first and when you hear the dialing tone, press the number you want. 請(qǐng)先撥9，聽(tīng)到撥號(hào)音后再撥您所要的號(hào)碼。Don’t mention it. 不用謝。31. Sorry to have kept you waiting. 對(duì)不起，讓您久等了。40. All right. 好的。48. It’s in the lobby near the main entrance.. 在大廳靠近大門(mén)。56. Good night. 晚安。Pardon? 對(duì)不起，請(qǐng)您再說(shuō)一遍好嗎？I’m very sorry. 非常抱歉。如果您能允許我離開(kāi)的話，我去把它拿來(lái)。◆給客人讓路時(shí)：After you/ you first, madam/sir. 夫人/先生，您先請(qǐng)◆推小車(chē)或提重物經(jīng)過(guò)客人身旁時(shí)：Excuse me, madam. 請(qǐng)?jiān)?，夫人。Take mine, madam. 請(qǐng)用我的，夫人。Thank you very much, but I can’t accept. 十分感謝，不過(guò)我不能接受。Yes, exactly. 完全如此。◆當(dāng)請(qǐng)客人簽字，詢(xún)問(wèn)等而不得不打斷他的談話時(shí)：Excuse me, sir. May I have your room number? 請(qǐng)?jiān)?，先生，您的房間號(hào)碼？Excuse me for interrupting. 請(qǐng)?jiān)徫掖驍嗄?。I’m really sorry， I’ll look into the matter right away. It won’t happen next ，我將立刻調(diào)查這件事，下次不會(huì)再發(fā)生了。Is there anything else I can do for you? 我還能為您做些別的什么東西？四 、World Popular Holidays And Festivals中外流行節(jié)假日41 / 41New Year 兒童節(jié)（6月1日）元旦（1月1日） Father’s DayChinese Spring Festival/Luna New Year 父親節(jié)（每年6月的第春節(jié)（正月初一至十五） 三個(gè)星期日）Valentine’s Day Dragon Boat Festival情人節(jié)（2月14日） 端午節(jié)（農(nóng)歷5月5日）Festival of Lanterns Chinese Valentine元宵節(jié)、燈節(jié)（農(nóng)歷正月十五） 七夕（農(nóng)歷七月初七）International Women’s Day MidAutumn Festival國(guó)際婦女節(jié)（3月8日） 中秋節(jié)（農(nóng)歷8月15日）April Fools’ Day Halloween愚人節(jié)（4月1日） 萬(wàn)圣節(jié)前夕（10月30日）May Day Allhallowmas國(guó)際勞動(dòng)節(jié)（5月1日） 萬(wàn)圣節(jié)、鬼節(jié)（10月31日）Mother’s Day Easter Sunday母親節(jié)（每年5月的第二個(gè)星期日） 復(fù)活節(jié)(3月21日或該日后月Children’s Day 圓以后第一個(gè)星期日)Thanksgiving 感恩節(jié)（11月的第四個(gè)星期四）Christmas Eve圣誕節(jié)前夕、平安夜（12月24日）Christmas圣誕節(jié)（12月25日）Boxing Day節(jié)禮日（圣誕節(jié)次日，圣誕節(jié)后的第一個(gè)工作日）各部門(mén)常用服務(wù)英語(yǔ)PARTⅡService English for Each Department◆前廳部常用詞匯Key Words： lobby 大堂 settle the bill結(jié)算 receptionist 前臺(tái)接待員 credit card 信用卡concierge 禮賓部 available可用的，存在的business center 商務(wù)中心 reserve assistant manager 大堂副理 cancel operator 接線員 date日期bellboy 行李生 departure time 離開(kāi)時(shí)間door boy/girl 門(mén)童/門(mén)女 trolley cart行李車(chē)check in 入住 luggage room 行李房check out 退房 luggage tag/label行李標(biāo)簽extend a piece of 一件（行李）market price市價(jià) safe保險(xiǎn)箱tariff 房?jī)r(jià)表 valuables 貴重物品special rate優(yōu)惠價(jià) luxurious豪華的be fully booked預(yù)訂客滿(mǎn) suitcase箱子40 percent discount 六折 trunk 汽車(chē)尾部行李箱high/off season 旺/淡季 twin 兩張單人床間single room 單人間 taxi 的士suite 套房 put/leave the luggagepresident suite 總統(tǒng)套房 存放行李vacant/vacancy 空房 claim/pick luggage取行李identification card