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n Project Report Function Recovery Fault Management Change Control Disaster Recovery Operations Testing Review of Environment Discrepancy? Raise Change Request Review of Database Audit Function Database of Configurations Process Updates Change Control GA Roles: General Administrator GA GA GA Updates (docs.) Yes S y s t e m C o n f i g u r a t i o n M a n a g e m e n t I. T. O p e r a t i o n s P r o c e s s M o d e l Reporting Function Update Function GA GA GA Implementation 5 2020/7/7 European Integration Project Install and Test Equipment Configure Machines Load Software amp。 Control P r o d u c t i o n C o n t r o l I. T. O p e r a t i o n s P r o c e s s M o d e l System Startup Backup/Restore Management Print Management Actions amp。 報(bào)告 I. T. O p e r a t i o n s P r o c e s s M o d e l 用戶 識(shí)別服務(wù)線和條目 用戶識(shí)別和分類 同意服務(wù)條目 /用戶映射 同意服務(wù)條目目標(biāo) 用戶和供應(yīng)商 認(rèn)可服務(wù)條目 接收每月執(zhí)行數(shù)據(jù) 用戶評(píng)審 管理 生成報(bào)表 準(zhǔn)備 SLA OLA 報(bào)告 SL 報(bào)告 事件管理 問題管理 用戶 管理 SM 角色 : 服務(wù)管理者 SM SM SM SM SM SM SM SM SLA 定義功能 SLA 報(bào)告功能 14 2020/7/7 European Integration Project O L A 定義 amp。 Compare Results Update Test Report Failures ? Closed Resolved Failure Apply Fixes Resolve Failure Raise Release Problem Log Failure Analyse Failure Test Report Release Test Criteria Build Environment Receive Release Package All Cycle Updates Complete Report SignOff Error in Release ? Conversion Testing Acceptance Testing Performance, Restart amp。 Modify