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e convenient to you when they could go to your house and install your new router and make the necessary adjustments to your software. Because of this serious oversight, and as a testament to our appreciation of you as out customer , we are going to provide you with your first three months of high speed service for free charge. There fore, your account will not be billed until June of this year. Ms. Winston, let me assure you that what happened in your case is not typical of CableNet’s level of customer service. We continue to be mitted to providing you and all of our customers with the highest standards of service in the industry. If you have any questions please don’t hesitate to call me at xx. Yours in service英文道歉信2 Dear Bob, I am th