某家用電器公司1901服務控制程序-免費閱讀
【正文】 If it is required to provide site services, within 2 days after the Quality Department has given the suggestions, the service people from relevant department must arrive at the site and conduct site services until the user is satisfied. Meanwhile, the service people shall send the “Record of Visit to Customer” or quality service report to the Quality Department. The Quality Department shall anize the analysis of reasons, identify the responsible department and conduct “Corrective amp。 The aftersale service people and business representatives of the Marketing Department shall investigate the main customers’ suggestions on product application and service quality through site visit, correspondence, telephone and telefax, at least once a year. Fill in “Customer Investigation Sheet” and report it to the Quality Department. 公司任何部門受理的用戶對產(chǎn)品質(zhì)量和服務質(zhì)量的投訴，必須在二小時內(nèi)反饋到 質(zhì)量部，并填寫〈質(zhì)量信息反饋單〉。 1
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