【正文】 Roos et al., 1998。 as InterCon uses the term typically a detailed response to a client?s Request for Proposal on a given project) ? What we finds (mon issues in a given industry or function within an industry) 04 Training Modules: ? Trainingfocused documents to guide InterCon and client team members in applying methodology or in understanding an industry including: ? Competency overview/training objectives ? Detailed methodology approach。?Knowledge Management? and the Consulting Industry The Consultant Once upon a time there was a shepherd tending his sheep at the edge of a country road. A brand new Mustang screeches to a halt next to him. The driver, a young man dressed in an Armani suit, Cerrutti shoes, Oakley glasses, TAG wrist watch and a Bhs tie gets out and asks the shepherd, ?If I guess how many sheep you have, will you give me one of them?? The shepherd looks at the young man, then looks at the sprawling field of sheep and says, ?Okay.? The young man parks the car, connects his notebook and wireless modem, enters a NASA site, scans the ground using his GPS, opens a database and 60 Excel tables filled with algorithms, then prints a 150 page report on his high tech mini printer. He then turns to the shepherd and says, ?You have exactly 1,586 sheep here.? The shepherd answers: ?That?s correct, you can have your sheep.? The young man takes one of the animals and puts it in the back of his vehicle. The shepherd looks at him and asks: ?Now, if I guess your profession, will you pay me back in kind?? The young man answers: ?Sure.? The shepherd says, ?You are a consultant.? ?Exactly! How did you know?? asks the young man. ?Very simple,? answers the shepherd. ?First, you came here without being called. Second, you charged me a fee to tell me something I already knew. Third, you do not understand anything about my business ... and I?d really like to have my dog back.? What is ?consulting?? ? The Collins English Dictionary reveals that to consult is to make oneself available to give professional advice, especially at scheduled times and for a fee. The term ?consult? originates in the medical profession. There a consultant is a physician who is asked to confirm a diagnosis。 details implementation steps ? Critical success factors ? Issues/challenges, lessons learned ? Tools/diagnostics required 05 Key Tools Diagnostics (Industry specific): ? For each diagnostic/tool relevant to methodology ? How to apply/use tool, expected results, detailed steps ? Sample panel set for presenting to client/steering mittee ? Actual diagnostic tool of survey, spreadsheets, interviews, etc.., and sources for vendor tools ? Any scoring spreadsheets or resources who can assist 06 Industry Examples/Approaches: ? Documents developing during the course of a project, outlining how InterCon plans to conduct work and what deliverables will result or the final deliverables themselves. Includes: ? As Is/interview findings ? AD business cases ? Charters ? Issues/challenges, lessons learned ? Final reports/deliverables ? Implementation plans ? Project designs/approaches ? RD executive updates ? Strategic remendations ? Value chains ? Workshop items 07 Case Studies ? Documents detailing what work InterCon conducted on behalf of a client including points such as the background of the project, what we found, what we did and what we are looking forward to. 08 Benchmarking Studies/Approaches: ? Benchmarking documents may contain metrics (specific figures, . 23 widgets per fortnight), processes (. ACME utilises concurrent engineering to get gadgets to market faster and with fewer defects), or both. 09 Competitor Profiles/Approaches: ? Documentation referencing how petitors apply methodology ? Other ?names39。 Stewart, 1998。 Nahaphiet and Ghoshal, 1998。 a joint conference call should be anised for KCapture from small projects ? The KCapture report is updated by the PKC and sent to GMT KS ? All identified ‘Best in Class’ documents are abstracted (in English) by the project members and submitted to the GMT KS who is forwarding relevant documents to other Knowledge Specialists (according to KCapture report) ? All KS review the submitted documents and update their Knowledge Domains accordingly ? The Knowledge Capture report is finalized by all involved KS (under leadership of GMT KS) and forwarded to the PKC as well as copied to the PM and all relevant Knowledge Champions Principles At Project Start Before Project End In the case that the PM identifies a KS other than the GMT KS, please refer to Panel 16 to see how the KCapture process changes. A joint conference call for small projects and an onsite expectation session for large projects is suggested A joint conference call for small projects and an onsite knowledge capture session for large projects is suggested Filtering relevant documents ensures higher quality content in the Knowledge Base Relevant project documents are collected throughout the project All project members (under consultation with appropriate KS and/or KC) determine whether document should be submitted or identify any next steps No No Include document in ?Best in Class? document pack and submit to GMT KS Yes No Yes Yes All project members (under the leadership of PKC) review all relevant documents No Yes How do we value the importance of the doc for the CA, CoE, GMT, PoA or Disc.? Is document an addition or build to an existing document or technology