【正文】 35. Having patience with your customers and with yourself will go a long way in winning over hostile customers.A. 對(duì)顧客和對(duì)自己有耐心將走很長的路才能贏得生氣的顧客對(duì)你工作的支持。B. 面試中熟人多，面試過程中你焦慮也會(huì)少。6. One day, our dreams willreality.A. turn out B. turn into C. turn away7. He says what he thinks and does what he wants to do， other people’s feelings.A. according to B. regardless of C. because of8. We should take the degreeaccount when we recruit a new secretary.A. with B. into C. of9. The candidate should dress in a manner that is appropriate to the positionhe is applying.A. for which B. which C. that10. Participants havethe Productivity Analysis Worksheet. A. pleting B. been pleted C. pleted11. How many players does a baseball team ?A. consist of B. be responsible for C. set out12. This involvesthe highlevel reasoning behind your intentions for the event.A. identify B. identified C. identifying13. We should keep in mind the feedback is very helpful for planning future meetings and events.A. what B. that C. when14. The investor should be aware of the limitations of the financial statement analysis the annual report.A. based on B. basing on C. base on15. Under no circumstanceto tell lies to the public.A. the panies are allowedB. are the panies allowedC. the panies will allow16. The more information you can get， in your field.A. the more petitive will you beB. you will be the more petitiveC. the more petitive you will be17. Wei t very much that you’ve e to give us a timely ride. Otherwise we would miss the train.A. appreciate B. expect C. promise18. I would rather two weeks earlier.A. you should e here B. you came here C. you had e here19. facetoface interviews, questionnaires are cheaper for collecting data from a large number of respondents.A. Compared to B. Comparing C. Compare20. Our pany willthe customers’suggestions.A. respond B. responding to C. respond to三、閱讀理解（共 40 分，每小題 4 分）2125 題：閱讀下列短文，從 A,B、C 三個(gè)選項(xiàng)中選出一個(gè)正確答案，并將答案序號(hào)寫在題前括號(hào)內(nèi)。B. 只要定義頻繁出現(xiàn)的關(guān)鍵詞就能準(zhǔn)確傳達(dá)本意。C. 下個(gè)月我們社區(qū)將新建一個(gè)菜市場。6. You need tothose questionnaire papers for your pany.A. hand out B. hand in C. hand on7. Questionnaires are not suitablesome people.A. in B. for C. with8. Where are you used tovegetables?A. buy B. bought C. buying9. Customersrefuse to filling the questionnaire are not permitted to buy the product .A. what B. which C. Who10. The musiclike the singing of a bird.A. hears B. listens C. sounds11. I like cooking for my friends infree time.A. me B. my C. mine12. You’d better have your hairbefore going to your friend’s wedding.A. cutting B. cut C. to cut13. Her article isin her class.A. better B. well C. the best14. We feelwith the inconvenience the service center brought us.A. disappointed B. worried C. surprised15. Our workers have been checking the heating system since you called us. Iyou it will perform well soon.A. argue B. affect C. assure16. I don’t know . I just arrived here two minutes ago.A. what’s going on B. how is going on C. who is going on17. Theysince last night. They are about to finish the work.A. are cleaning the systemB. have been cleaning the systemC. had cleaned the system18. I’m confident in these as long as wethe needs of the munity residents and improve our service quality.A. keep an eye on B. keep an eye at C. keep eyes on19. We have toour annual work report to the manager next week.A. hand in B. hand out C. hands up20. the fog, we should have reached the annual meeting site on time.A. Because of B. In spite of C. But for三、閱讀理解（共 40 分，每小題 4 分）2125 題：閱讀下列短文，從 A、B、C 三個(gè)選項(xiàng)中選出一個(gè)正確答案，并將答案序號(hào)寫在題前括號(hào)內(nèi)。34. They have disagreement on the plan of celebrating the founding of the munity.A. 他們對(duì)公司的成立資金都有不同意見。 B. 一個(gè)真實(shí)的朋友就是能伸出他的手理解你心靈的人。該資料對(duì)學(xué)生完成學(xué)習(xí)任務(wù)起著一定的輔助作用。Passage 1PPHC and Gooseneck are two organizations that do similar munity work. Each has hired a new staff member to make contact with and provide services to new parents.Elaine has accepted a job with PPHC. She has a degree in psychology but has never done this type of work before. On her first day, after showing her to her desk and introducing her to colleagues, the director gives her a town map and a list of the names of the families she will be responsible for, and wishes her luck. After lunch, Elaine sets out to contact the families, worried about what she’ll do or say when she meets them.Mark has a degree similar to Elaine’s, and has just been hired by Gooseneck. On his first day, he learns that his job will consist of training for the next week. Mark spends two days going on family visits with experienced staff members, and discusses with them what they did and why. He roleplays some situat