【正文】 20. I’m afraid you have to pay for it according to the hotel policy.根據(jù)酒店規(guī)定，恐怕您得賠償。10. May I know your name and room number?您能告訴我您的名字和房號嗎？11. Here we are ,room 3605.3605號房間到了?？停何椰F(xiàn)在有些文件想打印，希望在今天3點之前能完成。員：謝謝。員：請問您將以何種方式付款。我們期待為您服務(wù)。請稍等，為您查一下那幾天的預(yù)訂情況，謝謝，讓您久等了。 you like me to call a taxi for you?請問需要幫您叫車嗎？’ll send your original copy to your room after we have faxed that.我們發(fā)出傳真后，會把您的原文送到您房間去的。18．Please give the slip to the taxi driver and he’ll take you there.請把這張字條交給出租車司機，他會送您到那里的。9. Could you show me your passport, please?能出示一下您的護照嗎？10. Don’t worry sir. I’ll call our Assistant Manager to help you now.別著急，先生。（二十）當(dāng)客情忙，你不能同時招呼兩位客人時；I’ll be with you in a moment, sir/madam.我一會兒就為您服務(wù)，先生/小姐。2. I’m sorry,I don’t you show me?對不起，我聽不懂，請問您能給我看嗎？（十六）請客人作某種事情時：1. Could you(sign here),please?請問您能（在這兒簽名）嗎？2. May I ask you to (return in 5minutes),sir/madam?我能請您（在五分鐘內(nèi)返回）嗎，先生/小姐？3. Could I have your name,sir/madam?能告訴我您的名字嗎，先生/小姐？（十七）聽到對客人不利的事時：I’m sorry to hear hope you will be better soon.真抱歉聽到這個消息，希望您很快就會好起來。（十二）向客人展示單據(jù)等物時：Here is your…Sir/madam.這是您的…，先生/小姐。您也一樣，先生/小姐?！痵 very kind of we can’t accept you您非常好心，但我們不能夠接受，謝謝。2. Sorry to keep you waiting,I’m pleased to say we do have…抱歉，讓您久等了，我很高興地說，我們確實有…（四）客人征詢你的同意可否拿走某物伯時：,sir/ me help you .好的，先生/小姐，讓我來幫您。十一、提醒用語Remind words don’t leave anything behind.請別遺忘您的東西。十、指路用語Giving directions1. After you please,sir (madam).2. Go straight ahead,sir(madam).請筆直走，先生/女士。九、答謝語Thanks and Answers1. You’re most wele..歡迎之至。 Please forget it, sir/madam.請不要放在心上，先生/小姐。 I’ll be with you in a moment.我一會兒就來為您服務(wù)。四、征詢語Requests May (can)I help you ?我可以幫您嗎？ What can I do for you ?我能為您做什么？ Is there anything I can do for you?我還能為您做些什么？ will it trouble you ?那會麻煩您嗎？ Would you like … ?您喜歡…？ Would you mind if …？五、應(yīng)答語Responses You are 。 Have a good 。I hope you’ll enjoy your staying here.我希望你們在這兒逗留愉快。英語作為一種國際語言，是酒店員工與外賓交流的主要語言工具，已成為酒店員工需要掌握的一項基本技能。 Wele to our hotel.歡迎光臨我們酒店。 Merry 。 Have a good trip and saft journey.希望您一路平安，旅途愉快。 I’ll do it for you right away.我馬上為您服務(wù)。 I’m sorry, it’s our fault.對不起，是我們的過錯。Please dial number…，thanks.請撥號碼…，謝謝?！痵 our pleasure to have your staying with us.您來我店是我們的榮幸。7. It’s on the second(third)floor.在二（三）樓。3. Immediately,sir/madam.馬上就來，先生/小姐?！痬 afraid it’s against hotel policy,I’m so sorry.我恐怕這違反了酒店的制度，非常抱歉。和您談話真令人愉快。（十）要打斷客人的談話時，應(yīng)說：1. Excuse me for interrupting.對不起，打擾了。2. I’m sorry,sir/’ll look into the matter at once.對不起，先生/小姐。我們會料理的。5. Thank you for calling. We look forward to serving you. Goodbye.謝謝您打電話來，我們期待為您服務(wù)，再見。14. Is there anything valuable or breakable in your bag?您包里有貴重或易碎物品嗎？15. You can get your money changed at the Cashier’s Desk.您可以去收銀處兌換錢。,we have no domestic collect call service. You have to pay for the call yourself.對不起，國內(nèi)電話是沒有對方付費的，您得自己付款?？停阂粋€套間。您定了一個套間，從10月15日至17日，共三晚，您的電話號碼是003313212345。員：請問您預(yù)訂了嗎？布朗先生？客：是的。C 寄存行李客人：我想把這些東西存放在您這兒。我能為您服務(wù)嗎？客人：早上好，我是3904房的哈瑞Housekeeping, may I e in? 客房服務(wù)員，我可以進來嗎？ When would you like me to clean your room, sir? 您要我什么時間來為您整理房間，先生？May I clean your room now? 我現(xiàn)在可以為您整理房間嗎？Leave you laundry in the laundry bag. 請把要洗的東西放在洗衣袋中。 hotel has very good room service. 我們酒店的送餐服務(wù)非常優(yōu)良。Good evening,sir and to have kept you can I put your luggage?G:Just is for you.A:No, don’t accept tips in our hotel..Thank you all the there anything else I can do for you,madam.G:We want to have our breakfast in our room should we order that?A:This is your door knob menu. Just check the items you would like for breakfast. Mark down the time,hang it outside your door before you go to bed tonight. Our hotel has very good room service.G:I hope we can get up on time.A:Don’t worry, have morning call may tell the operator your room number and your time.G: Thank you for your help.A: If you don’t want to be disturbed,just place this “please do not disturb”sign outside your else?G: want to send a fax to my friend.A:There is a business center in the may send the fax there.G:That’s very kind of you.A: Good night.G：Good night.D．Facility problemsAttendant：Housekeeping．May I e in?Ｇuest：Sure．Come in.A: Did you call for service，madam?Ｇ:Yes，the television isn’t working.Ａ：I’m very sorry，madam．A repairman will e and check it immediately.G：Oh，and another thing．The People next door are very noisy.A：I’m very sorry about the noise，madam．We will check into it.G：Fine,，don’t forget.A：I’ll take care of it personally．Have a good night.E．Laundry ServiceAttendant：Housekeeping．May I e in?Guest:Ｙes,I’d like to have this laundry done,please?A：Certainly，sir．Could you fill out the laundry list，please?G:Where is it?A:The laundry bag and laundry list are in the wardrobe.G：Fine，May I use your pen?A：Certainly，sir．Here you are.G：Thanks．Oh，and I don’t want these shirts starched.A：No starch. I understand，sir.Ｇ：There’s also a stain on the ’d like it removed before it’s dry cleaned.A:May I see it ,please?G:Yes,here you are.A:What kind of stain is it,sir?G:I spilled some soy sauce on it.A:We will do our best to remove the stain but we can not guarantee the result.G：That’s OK．How long do you think it will take?Ａ：I’m not sure，sir．but I will check with the Laundry and let you know.G：Fine．I’d like it as soon as possible.Ｆ．Shopping for the guestGuest:This is ,room you help me?A：Yes，Mr．Smith．What can I do for you?Ｇ：Could you bring me an English Newspaper,please?A:Certainly,’ll bring one as soon as you like an evening newspaper tonight,too?G:No,that’s all much will it be?A:It’s free,sir.G: am sorry to bother you ,but I”ll need some cigarettes,too.A。 am sorry,but we don’t have the special equipment necessary. 抱歉，我們沒有所需的特別設(shè)備?？停汉玫?，我希望完成?？停褐x謝，再見，員：再見。請稍等一下，行李員會帶您去您的房間的。員：當(dāng)然可以，先生，請問您的姓名？客：喬治布朗。 New Century