【正文】 s have plans to expand? Man: Absolutely. We39。m writing an article about the success of the Rezzo supermarket chain. Man: Great well, business has improved here since the arrival of our new Chief Executive, Jane Rothwell... Woman: Sorry, that39。d driven. Man: Mmm, that39。m sorry. I promise it won39。s Mark here from Greens Office Suppliesit39。re looking for a new one. Let me explain what type of goods we usually need to deliver. We run a small online shop in the Internet offering different types of hardware like personal puters and various networking eqipement. Currently we39。 Why are conferences important for panies? Transport Experience of staff Timing a talk PART FOUR Questions 2330 Look at the notes below. s late B because he39。 saying why you need a new delivery pany describing the change to working hours GALWAY LTD MEMO To: Olivia Granger, Marketing From: Dan Ottoman, Sales Date: 11 May Subject: Conference booking Tony is not in the office this week and he has asked me to tell you that the dates have changed from 35 August to 79 August. He39。 Choose the correct word to fill each gap from A, B or C on the opposite page. s particularly so in small businesses,39。t say 22．Swan thinks all panies should move from oldfashioned marketing to CRM. A Right B Wrong C Doesn39。16．In addition to being an author, Richard Swan is actively involved in the business world. A Right B Wrong C Doesn39。s recent annual conference, he focused his talk on Customer Relationship Marketing (CRM). According to Swan, existing customers are between three and eight times more likely to buy than a noncustomer with the same profile, so increasing customer loyalty is important: if you record the measurements of someone39。Right39。 For each sentence, mark one letter (AH) on your Answer Sheet. Look at the list below. It shows a list of articles in a business journal. For each question, mark one letter (A, B or C) on your Answer Sheet. 1．Goods will be despatched to you on receipt of payment in full. A You must pay the whole amount before goods are sent. B You needn39。t pay in full until your goods arrive. C Your goods will be sent when you have paid a deposit.2． A The engineer was called because of a problem with equipment. B Staff should tell the engineer about any equipment problems they have found. C The manager wants to know before Friday about problems with equipment. 3．Creasey39。 For questions 610, decide which article (AH) each person on the opposite page should read. Do not use any letter more than once. Expenditure on recruitment and training, and numbers of units produced 11．A drop in expenditure on both recruitment and training resulted in a decline in the number of units produced. 12．Production dropped sharply this year, even though the training budget saw an increase on the previous year. 13．Despite the fact that spending on recruitment and training increased only slightly, output experienced a significant upturn. 14．Fewer units were produced than the previous year, even though levels of recruitment spending were maintained, and the training budget was only slightly cut. 15．In this year, the amount spent on training went up again, and production rose more steeply than at any other time during the period.PART FOUR Questions 1622 or 39。s jeans, next time you can offer them a pair that fit exactly。t say 17．Swan Partners are the market leaders in delivering CRM. A Right B Wrong C Doesn39。t sayPART FIVE Questions 2328 says David Harvey, Director of managementresearch pany Optima. 39。 For each question (2940), mark one letter (A, B or C) on your Answer Sheet. LOWCOST AIR TRAVEL For most organisations, it is very important to reduce travel costs. That is (29)______more and more panies are booking flights with lowcost airlines。s not planning to use the Grandthe hot meals and the service there were terrible. He is going to use your suggestion he39。 explaining the reason for this change explaining what type of goods you need delivering s made a mistake C because he39。 Some information is missing. You will hear an interview between a radio presenter and a businessman, Tim Black, about British people relocating and going to work outside the UK. Range of services Acmodation Why is it important for business people to attend conferences? re expanding in the local market so we39。s about our order. We ordered one thousand folders and five hundred pens and the same number of pencils. They were supposed to be delivered this morning, but we39。t happen again. [pause] Four: What is the cover of the new brochure like? [pause] Man: Have you seen the design for the cover of the new brochure? Woman: Yes, I have. Man: What39。s fine now. I wanted a car for an important trip last week, though, and there was no fuel in it. Staff know they mustn39。s Jane...? Man: Rothwell... that39。re going to open two sixteenthousandsquaremetre hypermarket stores in January, and a further five or six are planned over the year. Woman: I see. Man: And thirtythree per cent of the selling space in the new hypermarkets will be used for non food items.., that39。ve increased the number of special discounts we offer on product lines from twenty eight to fiftytwo. Woman: So, do Rezzo39。t have much trouble finding something else. [pause] Eight: Which chart is the speaker talking about? [pause] Man: We invested heavily in production, as we had to update the factory. We put about a quarter of our investment into a strong marketing campaign, which was supported by a slightly larger investment in the sales team. [pause] That is the end of Part One. [pause] Part Two. Questions 9 to 15. Look at the notes below.Some information is missing. You will hear a journalist talking to the Head of Public Relations of a large supermarket chain. For each question, 9I5, fill in the missing informa