【正文】 此外，一旦案件被關(guān)閉，在大多數(shù)情況下，工人沒有從事任何種類的隨訪，因此無法知道 他們的客戶是如何運(yùn)作的 方式 。從每個(gè)機(jī)構(gòu)選出 3到 14名人選，在該客戶群里有 32位婦女和 7名男子，平均年齡 43歲。因此，如果工作者和客戶的觀念之間存在差異，可能是工作者更正確，更感知或者更先進(jìn)。即使客人是穩(wěn)定的，是社會(huì)工作者本身當(dāng)初的一個(gè)功能。但是提升服務(wù)的努力也會(huì)專注于其他領(lǐng)域和主題，比如更好的評(píng)估，更多資源，更簡(jiǎn)單或者更有效地程序等。到 1980年，在日本，比利時(shí)，英國(guó)，荷蘭，服務(wù)行業(yè)雇傭人數(shù)占總雇傭人數(shù)已超過 50%，在西德和意大利，也分別超過工業(yè)和農(nóng)業(yè)雇傭人數(shù)。當(dāng)滿意 /生產(chǎn)力的研究達(dá)到一定規(guī)模時(shí)，對(duì)這種研究的評(píng)論開始出現(xiàn)，以及對(duì)評(píng)論再進(jìn)行評(píng)論【 14】。 背景 工業(yè)行業(yè) 嘗試去達(dá)到更高的生產(chǎn)力伴隨著工業(yè)自身的發(fā)展。 goal achievement and quality of service than are the clients. As Maluccio[49] points out: Workers frequently were not aware of the positive impact that they made on clients. During the course of treatment, workers rarely solicited feedback from the clients about the oute of their intervention. Furthermore, once a case was closed, the workers in most cases did not engage in any kind of followup and therefore had no way of knowing how their clients were functioning. It is unfortunate that widespread misunderstanding and (or misuse of the concept of confidentiality prevented this study from probing the individual relationships of workers with clients. This is doubly unfortunate in light of the fact that the fears of the workers and agencies seem unfounded — clients were more favourable concerning the service they received than the workers were. Further studies are needed which look at worker/client relationships in the light of workers39。 a drugabuse agency。 relationships with clients on the impressions of the former, on information which they have themselves recorded, or on their supervisors39。 they can hardly affect agency policies in dealing with clients。 satisfactions — recent research in the industrial sector has found little connection between job satisfaction and productivity[6]. The question thus raised, which bees increasingly important as the service sector continues to expand, is the extent — if any — to which work satisfactions or their lack in service jobs affect the amount or quality of the service offered. It is to this question that the research reported here was addressed。 Background The Industrial Sector Attempts to achieve greater productivity in industry are coeval with the development of industry itself[7]. At least since the Industrial Revolution there have been attempts to arrive at greater production either through the introduction of new technologies, or motivating people to work more, harder, or better, or both. The Hawthorne experiments, begun in 1929[8], indicated that satisfied people worked harder, and this was reinforced by the research of Herzberg[9, 10] who called satisfiers motivators. Maslow39。 nor can they change the nature of the problem, which may be wellnigh insoluble. However, whether the worker creates and maintains a relationship with the client that is warm, positive, accepting and supporting, even when the client is resistant, is primarily a function of the social worker himself or herself. This is why it was decided to concentrate the major part of this research on the connection between workers39。 assumptions, drawn from sources other than the clients themselves, is to ignore the most important part of the configuration — the clients39。 a service for women in distress。 satisfactions/ dissatisfactions, with a view to identifying the role of different types of professional socialisation — schools, courses, continuing education, activity in professional associations, age, experience, etc — in aiding social workers to disassociate their own feelings from their attitudes.