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例如,工作人員( 3)號說:“我相信未來如果代理人可以不用發(fā)送紙質(zhì)文件就能進(jìn)入我們的會計信息系統(tǒng)獲得資料,那我們的工作將會變得比較容易?!? 負(fù)責(zé)招生的工作人員對能夠用一個登陸名和密碼就能使用兩個系統(tǒng)的做法非常感興趣?!? 所有的工作人員都希望負(fù)責(zé)人可以登錄到會計信息系統(tǒng),去為那些需要得到他們同意的不尋常的申請做出決定。該系統(tǒng)的使用率偏低,也意味著更多的工作用手工操作系統(tǒng)對他們更有用。該系統(tǒng)的實用性是讓工作人員繼續(xù)使用這個系統(tǒng)的重要因素。當(dāng)我們使用手工操作系統(tǒng)時是沒有辦法區(qū)別出哪個信件是請求當(dāng)將來國際交換生的。接下來的問題是誰有權(quán)訪問這些應(yīng)用程序,無論是 代理或?qū)W生,還是工作人員?” 工作人員( 2)號向 IT 經(jīng)理報告了會計信息系統(tǒng)的低效率領(lǐng)域,他認(rèn)為如果能夠加強大量的工作人員使用它,并且同時報道需要改進(jìn)的領(lǐng)域,那系統(tǒng)的有效性會得到加強。誰是學(xué)生?誰是申請人?誰是代理商?這些信息我們都不知道。如果有人需要什么東西的話我只用針對他們的需要去創(chuàng)建一個新的數(shù)據(jù)報表模板,而且這會對他們更有用?!? 那些已經(jīng)允許進(jìn)入的員工還指出會計信息系統(tǒng)運行速度很慢,而且如果在同一時間有很多員工都在使用這個操作系統(tǒng)的話可能會導(dǎo)致數(shù)據(jù)庫崩潰。如果可以完整被電子化的話,他 們會使用這套會計信息系統(tǒng);反之,如果不可以的話,他們會選擇使用手工操作。 if not, they opted the usability of the paperbased system. It was a clear sign that they chose to use the system which provided the most usefulness for pleting their work, rather than using both systems simultaneously. Staff also reported that the usefulness of the accounting information system was affected by a number of technical issues. Staff reported difficulties in logging into a number of screens and having to remember different passwords. Staff member (2) said: In the morning we have to enter at least four passwords until we reach the accounting information system login screen and then insert another password to get 2 into the accounting information system. You consciously do it. And if you forget, or enter a wrong password, you restart the process. And we have to do this every time and sometimes, many times during the day. The Admissions staff also noted that the accounting information system was slow and would cause the database to collapse if too many staff were using the system at the same time. Staff member(1) said, for example, that: I log into Eudora(the system)every morning and I may or may not log in to the accounting information system if we are in the frantic January and February period, which is the busiest time for us. I would try not to login into the accounting information system because there is such a demand on the whole system and the database collapses. So “the fewer staff the better”. And it goes very slow and I don’t log on at that time. I have not been logging into the accounting information system. Another staff member (3) pared what they thought was the more useful, paperbased system with the accounting information system, saying: The paperbased system has all of the tools that we use in our work such as letter templates, application forms etc which makes it useful in our work. We have been using it for a longer time. And if it doesn’t have what we need it gets added on to it. If anybody needs anything I just enter a new letter template to meet the needs of our staff which is useful to everyone. There are lots of letter templates in the paperbased system. On the other hand, the problem with the accounting information system is that we have been told to keep things down absolutely to the minimum, which means that we cannot add letter templates and cannot offer letters to the international students because the templates are not there. It took a while to get the English language offer letters there. It really makes our work difficult. Another staff member (1) in charge of the applications area claimed that the accounting information system was no