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【正文】 1988 Thomas Group, Inc. All Rights Reserved. 22 Guidelines Arrows always go left to right ! Show reiteration like this: Approved ? Yes No Repeat previous process from X to Y Show decisions like this: Approved ? Yes No or Color 2 Red Blue Orange PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 14 Key Process Measures Cycle Time Measures ? Process cycle time: The sum or rollup of the subprocess cycle times ? Project cycle time: The sum of the critical path cycle times ? Response time: The time required to respond to a customer’s request PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 6 TCT provides a means to change the pany culture by changing the ponents of the management process. PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 2 What is a Process? ? A process is a series of steps or operations leading to a desired result or product ? Everything we do in our pany fits within a business process ? A key (or critical) process is an essential part of the business ? Improvements in a highly leveraged process often result in improvements in other key processes PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 5 How TCT Impacts the Management Process Components ? Measurement system ? Operational ? Reward and consequence ? Communications system ? Conflict resolution process ? Workflow control process ? Management control and review process ? Organizational mindset ? Strategic and tactical (Samp。 1988 Thomas Group, Inc. All Rights Reserved. 11 Process Categories and Measurement ? High levels of activity and short cycle times ?Provide abundant data to permit characterization, analysis, and measurement ?Are typical of many order fulfillment and production processes ? Low levels of activity and long cycle times ?Are more difficult to characterize and measure ?Are typical of many design/development and project oriented busines
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