知識管理改進質(zhì)量分析（英文版）-預覽頁
【正文】 nce to Standards Quality Leadership Initiative (QLI) Engage all employees Consumer Driven 6Sigma Data driven decision making Best Practice Replication BPR 3 Leverage Quality Improvement Programs Corporate Strategy: Quality is JOB 1 Top Down: Corporate Programs QOS, QLI, 6Sigma… Bottom Up: Employee based proven methods to improve quality… …apply Knowledge Management Best Practice Replication BPR 4 Applying KM to Improve Quality Illustrative examples will be displayed and discussed during the presentation Best Practice Replication BPR 5 Measurable Quality Improvements at Ford Motor Company JD Power Initial Quality Study: Ford Motor Company products had more than 16% improvement 20232023 Consumer Reports 2023 – New Car Preview – 19 Ford Motor Company products received “Remended Buys” Warranty Spending is down 18% from 2023 Consumer Driven 6Sigma efforts saved more than $ B since its inception in 2023 Source: FCN December 15th, 2023, 2023 Annual Report Best Practice Replication BPR 6 ? Ranked 4 by Fortune 500 ? Manufacture and distribute automobiles in 200 markets across 6 Continents ? 2023 Global Revenues: $164 Billion ? 327,000 Employees ? 2023 Celebrated 100th Anniversary Best Practice Replication BPR 7 Very Brief History of Best Practice Replication 1994: Formalized process of replicating proven practices 1995 – Faxing best practices amongst vehicle assembly plants 1996: Launched Ford Web H
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