【正文】 卿 管 理w Purpose目的目的E monitor the process and customer feedback監(jiān)測(cè)過(guò)程，聽(tīng)取顧客反饋意見(jiàn)E improve the process改進(jìn)過(guò)程E install methods to work with the customer to correct and solve problems與顧客合作，共同建立糾正和解決問(wèn)題的方法 Phase 5, Feedback, Assess., Corrective Action第五階段 , 反饋，評(píng)定，糾正措施APQP 一 卿 管 理3/12/2023 7:33:47 PM 一 卿 管 理一 卿 管 理w Outputs輸出輸出E Reduced Variation減少變差E Customer Satisfaction顧客滿意E Delivery and Service交付和服務(wù) Phase 5, Feedback, Assess., Corrective Action第五階段 , 反饋，評(píng)定，糾正措施APQP 一 卿 管 理3/12/2023 7:33:47 PM 一 卿 管 理一 卿 管 理w Reduce Variation減少偏差減少偏差E SPCSPC(統(tǒng)計(jì)過(guò)程控制 )E Statistical Engineering/Problem Solving統(tǒng)計(jì)工程 /問(wèn)題的解決E Robust Design穩(wěn)健性設(shè)計(jì)E Error proofing差錯(cuò)預(yù)防E Design of Experiments實(shí)驗(yàn)設(shè)計(jì) Phase 5, Feedback, Assess., Corrective Action第五階段 , 反饋，評(píng)定，糾正措施工工 具具APQP 一 卿 管 理3/12/2023 7:33:47 PM 一 卿 管 理一 卿 管 理w Customer Satisfaction顧客滿意顧客滿意E the product or service must work in the customer’s environment產(chǎn)品或服務(wù)必須適合顧客的實(shí)際使用環(huán)境E supplier must work with the customer to correct problems and correct deficiencies供貨商必須與顧客合作，共同解決所出現(xiàn)的問(wèn)題，并彌補(bǔ)產(chǎn)品缺陷 Phase 5, Feedback, Assess., Corrective Action第五階段 , 反饋，評(píng)定，糾正措施工工 具具APQP 一 卿 管 理3/12/2023 7:33:47 PM 一 卿 管 理一 卿 管 理w Delivery and Service (if part of contract)發(fā)貨和服務(wù)發(fā)貨和服務(wù) (如果合同中有規(guī)定的話如果合同中有規(guī)定的話 )E the supplier and customer must develop a system for servicing and delivering replacement parts 供貨商和顧客必須建立一個(gè)提供服務(wù)和發(fā)運(yùn)更換件的系統(tǒng)E this is a good opportunity to record and act on ments and plaints from the ultimate customer是記錄最終顧客的意見(jiàn)和投訴，并據(jù)此采取行動(dòng)的極好機(jī)會(huì) Phase 5, Feedback, Assess., Corrective Action第五階段 , 反饋，評(píng)定，糾正措施工工 具具APQP 一 卿 管 理3/12/2023 7:33:47 PM 一 卿 管 理一 卿 管 理APQP 一 卿 管 理3/12/2023 7:33:47 PM 一 卿 管 理一 卿 管 理APQP 一 卿 管 理3/12/2023 7:33:47 PM 一 卿 管 理一 卿 管 理APQP 一 卿 管 理3/12/2023 7:33:47 PM 一 卿 管 理一 卿 管 理謝謝觀看 /歡迎下載BY FAITH I MEAN A VISION OF GOOD ONE CHERISHES AND THE ENTHUSIASM THAT PUSHES ONE TO SEEK ITS FULFILLMENT REGARDLESS OF OBSTACLES. BY FAITH I BY FAITH。Timing Chart, 時(shí)間表APQP 一 卿 管 理3/12/2023 7:33:47 PM 一 卿 管 理一 卿 管 理 Phase 1，第一階段Plan andDefine Program計(jì)劃和確定項(xiàng)目 Timing Chart ， 時(shí)間表Planning策劃Product Design Development產(chǎn)品設(shè)計(jì)和開(kāi)發(fā) Process Design Development過(guò)程設(shè)計(jì)和開(kāi)發(fā)Product Process Validation 產(chǎn)品和過(guò)程的確認(rèn)Production生產(chǎn) Feedback Assessment and Corrective Action反饋評(píng)估和改進(jìn)措施Prototype制作樣件Pilot試生產(chǎn)Launch投入生產(chǎn)Program Approval批準(zhǔn)項(xiàng)目Concept Initiation提出概念A(yù)PQP 一 卿 管 理3/12/2023 7:33:47 PM 一 卿 管 理一 卿 管 理顧客需求設(shè)計(jì)目標(biāo)設(shè)計(jì)文件工藝文件作業(yè)指導(dǎo)書開(kāi)發(fā)：保證轉(zhuǎn)換的充分性和完備性超越顧客期望性能達(dá)到設(shè)計(jì)目標(biāo)產(chǎn)品特性符合規(guī)范達(dá)到工藝文件要求嚴(yán)格遵循作業(yè)指導(dǎo)書APQP 一 卿 管 理3/12/2023 7:33:47 PM 一 卿 管 理一 卿 管 理 Phase 1, Plan and Define Program第一階段 , 計(jì)劃和確定項(xiàng)目w Purpose目的目的E determine market and customer needs and translate them into an initial product and process design。在此情況下，只有經(jīng)過(guò)顧客的書面批準(zhǔn)方可使用其他格式。此外，顧客可能有特定的表單或格式。Organizational Activities組織活動(dòng)APQP 一 卿 管 理3/12/2023 7:33:47 PM 一 卿 管 理一 卿 管 理CROSS FUNCTIONAL TEAM wResponsibility責(zé)任wApprova贊成 lwSupport支持wInform通知wConsult商量Organizational Activities組織活動(dòng)APQP 一 卿 管 理3/12/2023 7:33:47 PM 一 卿 管 理一 卿 管 理w Define the Scope (you must...)確定范圍 (必須要 ...)E have a project team leader任命一名項(xiàng)目小組組長(zhǎng)E have defined roles and responsibilities of team members確定小組成員的作用和責(zé)任E identify and understand the customers and their expectations確認(rèn)和了解顧客及其期望E assess feasibility of program評(píng)估項(xiàng)目可行性O(shè)rganizational Activities組織活動(dòng)APQP 一 卿 管 理3/12/2023 7:33:47 PM 一 卿 管 理一 卿 管 理w Define the Scope (continued)確定范圍 (續(xù) )E identify the costs, timing, and constraints確定成本、時(shí)間安排和限制條件E determine what assistance might be required from the customer確定需要從顧客那里得到哪些幫助E identify documentation process確定文件編制過(guò)程Organizational Activities組織活動(dòng)APQP 一 卿 管 理3/12/2023 7:33:47 PM 一 卿 管 理一 卿 管 理w Establish Lines of Communication建立溝通渠道E with other teams in the pany與公司內(nèi)部其它小組之間E with customer teams與顧客小組之間E might include regular meetings可包括定期會(huì)議Organizational Activities組織活動(dòng)APQP 一 卿 管 理3/12/2023 7:33:47 PM 一 卿 管 理一 卿 管 理Timing Chart時(shí)間表Each Program Will Have a Unique Timing Chart每個(gè)項(xiàng)目都應(yīng)有單獨(dú)的時(shí)間表APQP 一 卿 管 理3/12/2023 7:33:47 PM 一 卿 管 理一 卿 管 理Timing Chart, 時(shí)間表w After the anizational activities, begin to develop a timing chart組織工作完成后，應(yīng)制訂時(shí)間表E activities，活動(dòng)，活動(dòng)E events，事項(xiàng)，事項(xiàng)E responsibilities，責(zé)任，責(zé)任E timing, including sequences of activities時(shí)間安排，包括活動(dòng)順序時(shí)間安排，包括活動(dòng)順序APQP 一 卿 管 理3/12/2023 7:33:47 PM 一 卿 管 理一 卿 管 理wThe 5Phase model to be described in this training can be used as a starting point培訓(xùn)中介紹的 5階段模型可作為一個(gè)起點(diǎn)E some of the useful tools will be described in this training培訓(xùn)中將介紹一些實(shí)用工具E the list of tools is not meant to be allinclusive工具清單并非詳細(xì)無(wú)遺Timing Chart, 時(shí)間表APQP 一 卿 管 理3/12/2023 7:33:47 PM 一 卿 管 理一 卿 管 理* Your customer might use different terminology. 顧客可能使用其它術(shù)語(yǔ)APQP5phase modelAPQP5階段模型PlanningProduct Design DevelopmentProcess Design DevelopmentProduction Feedback Assessment and Corrective ActionPrototype Pilot LaunchProgram ApprovalConcept InitiationProduct Process ValidationTiming Chart, 時(shí)間表APQP 一 卿 管 理3/12/2023 7:33:47 PM 一 卿 管 理一 卿 管 理w Note the phases of the timing chart: 注意時(shí)間表上的各個(gè)階段1. Plan and define the program, 計(jì)劃和確定項(xiàng)目2. Design and develop the product, 產(chǎn)品設(shè)計(jì)和開(kāi)發(fā)3. Design and develop the process, 過(guò)程設(shè)計(jì)和開(kāi)發(fā)4. Validate the product and process, 產(chǎn)品和過(guò)程確認(rèn)5. Feedback and Corrective Action, 反饋和糾正措施w Each phase contains several activities and suggested helpful tools每個(gè)階段都包括若干活動(dòng)內(nèi)容和推薦的實(shí)用工具