【正文】 t ensure that customer requirements are determined and fulfilled with the aim of enhancing customer satisfaction? () ? Description of an objective process ? Methodology used for surveys ? Original Customer data and scope such as customer satisfaction feedback (surveys, scorecards, awards, etc) Quality policy 企業(yè) ()大量管理資料下載 10 Does top management ensure that the quality policy: a) is appropriate to the purpose of the anization? b) includes a mitment to ply with requirements and continually improve the effectiveness of the quality management system? c) provides a framework for establishing and reviewing quality objectives? d) is municated and understood within the anization? e) is reviewed for continuing suitability? () ? Documented policy statement with clearly defined and measurable quality objectives approved by CEO ? Records of improvement. ? Quality objectives included/linked to the business plan. ? Scope of the Quality objectives. ? Direct interviews with randomly selected people of the anization. ? Evidence of periodic review of the quality policy. ? Review of all the elements of the quality system to insure its continuing suitability and effectiveness. Quality objectives Does the anization’s top management ensure that quality objectives, including those needed to meet requirements for product (see section of the ISO/TS 16949:20xx(E) technical specification) are established at relevant functions and levels within the anization? () ? Are the anization’s quality objectives measurable and consistent with the quality policy? () ? Quality cost indicators and quality indices ? Quality objectives included/linked to the business plan. Did top management define any quality objectives and measurements? () ? Quality objectives included/linked to the business plan. ? Scope of the Quality objectives 企業(yè) ()大量管理資料下載 11 Are the anization’s quality objectives and measurements included in the business plan and used by top management to deploy the anization’s quality policy? () ? Quality objectives included/linked to the business plan. ? Management review meeting minutes, attendance and adequate frequency. Quality management system planning Does top management of the anization ensure that a) the planning of the quality management system is carried out in order to meet the general quality management system requirements stated in section of ISO/TS 16949:20xx(E), as well as the quality objectives? b) the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented () ? Internal audit results. Responsibility, authority and munication Responsibility and authority Does the anization’s top management ensure that the responsibilities and authorities are defined and municated within the anization? () ? Responsibilities and authority as defined in job descriptions, responsibilities matrices, procedures, accountabilities documents. Quality responsibility 企業(yè) ()大量管理資料下載 12 Is management with responsibility and authority for corrective action promptly informed of products or processes which do not conform with requirements? () ? Select examples of nonpliance from suitable sources such as internal or external concerns/plaints, etc. ? Communication channels and timeliness. Does the anization’s personnel responsible for quality have the authority to stop production to correct quality problems? () ? Who is responsible for quality in the production process ? How the authority is defined ? Recent examples Are the anization’s production operations staffed with personnel that ensure product quality across all shifts? () ? Quality Assurance responsible personnel in all shifts. Management representative Did the anization’s top management appoint a member of management who, irrespective of other responsibilities, shall have responsibility and authority that includes a) ensuring that processes needed for the quality management system are established, implemented and maintained? b) reporting to top management on the performance of the quality management system and any need for improvement? c) ensuring the promotion of awareness of customer requirements throughout the anization? () ? Who is the person in charge of this responsibility ? Evidence of activities performed including empowerment for all applicable system elements including design, sales, manufacturing, delivery, etc. ? Management review minutes Customer representative 企業(yè) ()大量管理資料下載 13 Did the anization’s top management designate individual(s) to represent the needs of the customer to address quality requirements, such as selection of special characteristics, setting quality objectives and related training, corrective and preventive actions, product design and development? () ? Quality function representative in project teams ? Quality function participation in milestones decision points (Production release, Engineering release, …) ? Responsibilities and job description of the customer representative (ex Quality function) Internal munication Does top management ensure that appropriate munication processes are established within the anization? () ? Communication channels and timeliness. Does top management ensure that munication takes place within the anization regarding the effectiveness of the quality management system? () ? Communication channels and timeliness. Management review General Does the anization’s top management review the i