【正文】 s initiated from management reviews. ? Examples of product improvements initiated from management reviews. 6 Resource management Provision of resources 企業(yè) ()大量管理資料下載 16 Does the anization determine and provide the resources needed a) to implement and maintain the quality management system and continually improve its effectiveness? b) to enhance customer satisfaction by meeting customer requirements () ? Job descriptions ? Training records. ? Quality Plans ? Shift staffing/supervision ? Personnel workload Human resources General Are the personnel performing work affecting product quality petent on the basis of appropriate education, training, skills and experience? ( ) ? Training records plementing the type of work that the personnel perform on the product. ? Personnel records ? Interviews with design personnel Competence, awareness and training Does the anization a) determine the necessary petence for personnel performing work affecting product quality ? b) provide training or take other actions to satisfy these needs? c) evaluate the effectiveness of the actions taken? d) ensure that its personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives? e) maintain appropriate records of education, training, skills and experience? ( ) ? Job description. ? Qualification for each position. ? Training plan. ? Training records. 企業(yè) ()大量管理資料下載 17 Product design skills Does the anization ensure that personnel with product design responsibility are qualified to achieve design requirements and are skilled in applicable tools and techniques? () ? Training records plementing the type of design activity ? Personnel records ? Interviews with design personnel Has the anization identified applicable tools and techniques needed for product design? () ? Listing of tools needed for product design. ? Personnel training on product design techniques needed. ? PO(s) on tools needed. Training Has the anization established and maintained documented procedures for identifying training needs and achieving petence of all personnel performing activities affecting product quality. () ? Quality manual according to TS 16949 Is the personnel performing specific assigned tasks qualified on the basis of education, training, skills and/or experience, as required? () ? Training records plementing the type of tasks assigned to personnel. ? Personnel records. ? Interviews with personnel. Has the anization given attention to training that satisfies customer specific requirements? () ? Evidence of personnel training that satisfies customer specific requirements. Training on the job Does the anization provide on the job training for personnel in any new or modified job affecting product quality including contract or agency personnel? () ? Training records for personnel in new assignments ? Training records for contract personnel ? 企業(yè) ()大量管理資料下載 18 Is the personnel affecting quality, informed about the consequences to the customer of nonconformity to quality requirements? () ? Training contents Employee motivation and empowerment Does the anization have a process for motivation of employees to achieve quality objectives, to make continual improvements, and create an environment to promote innovation? () ? Incentive systems used Does the anization’s employee motivation process include promotion of quality and technological awareness through the whole anization.? () ? Scope of employee motivation. Does the anization have a process for measurement to ensure that its personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives? ( ) ? Measurement of employee satisfaction. Infrastructure Does the anization determine, provide and maintain the infrastructure needed to achieve conformity to product requirements? () ? Quality manual according to TS 16949. ? Product results – internal and external product failure rate Plant, facility and equipment planning Does the anization use a multidisciplinary approach for developing plant, facility and equipment plans? () ? Team position has to be crossfunctional 企業(yè) ()大量管理資料下載 19 Is the anization’s plant layouts optimized for material travel, handling and valueadded use of floor space and shall facilitate synchronous material flow? () ? Process flow analysis ? Plant layout (current and planned) Has the anization developed and implemented methods to evaluate and monitor the effectiveness of existing operations? () ? Metrics for ergonomics, automation, line balance, inventory levels Contingency plans Has the anization prepare contingency plans to satisfy the customer requirements in the event of an emergency such as utility interruptions, labour shortages, key equipment failure, and field returns? () ? Contingency plans ? Identification of Key Equipment ? Work environment Does the anization determine and manage the work environment needed to achieve conformity to product requirements? () ? Quality manual according to TS 16949. Personnel safety Does the anization’s quality policy and practices address product safety and means to minimize potential risks to employees, especially in design and development process and in the manufacturing process activities? () ? Preventive activities in design and process control ? Knowledge a