【正文】 大堂酒吧和前臺(tái)（與客人溝通） Tour floors ？ th Floor to Lobby Staircase 巡 視樓層從 ？層 至大廳 樓梯 Guest Corridors 客戶(hù)樓梯 Meeting Rooms amp。s room. . In the event of an emergency and in the absence of the chief engineer, activate the main cutoffs for gas, electricity, or water. . Should this service bee available at Holiday Inns in China, approve refunds of American Express Travellers39。s emergency procedures, and direct hotel personnel and guests during emergency periods. MANAGER ON DUTY WORKING FILE 值班經(jīng)理工作手冊(cè) 14/64 5. OUTLINE OF MOD SHIFT ACTIVITIES PAGE 3 . Review the MOD report from the previous MOD and the MOD Log, noting any work request plaints, and other significant events that may require the attention of the MOD during your shift. . Check in with Switchboard Operator, Guest Relations Officer, FO Supervisor, Security Officer. . Pick up MOD beeper. . Make sure the MOD sign is correct. . Check with the FO to select room(s) to inspect. . Make your first tour of the property。s dining areas。 check all locked areas. . Make a copy of the MOD report for the next MOD and put in back of MOD logbook. . Turn in all reports. 6. MOD SAFETY AND SECURITY INCIDENTS: . Document any incident that involves the following circumstances: Damage to or destruction of any facility asset. Injury to an employee. Injury to a guest. MANAGER ON DUTY WORKING FILE 值班經(jīng)理工作手冊(cè) 16/64 PAGE 4 Loss of a guest39。s sole spokesperson. This action will help control speculation and rumours. If possible, refer all questions to the GM for ment. IF you MUST act as spokesperson, follow these guidelines: . Advise reporters that until the GM arrives, you are the hotel39。s version of the incident. If the situation involves a severe offence, suspend the employee for the remainder of the work period. The employee must leave the hotel at that time, and must report to work the following day so that the department manager can resolve the matter with the employee. . Give a written report on the offence to the department manager on the following day. 11. MOD EMPLOYEE ACCIDENT PROCEDURES Supervisors and employees must be trained that when an employee is injured while on duty, the injury must be immediately reported to the department manager, in the absence of the department manager, the incident must be reported to the MOD. IMMEDIATE ACTIONS . Determine the severity of the injury and make sure appropriate first aid treatment is provided MANAGER ON DUTY WORKING FILE 值班經(jīng)理工作手冊(cè) 23/64 . When medical treatment other than first aid is needed, and the employee is conscious and can walk, call a taxi or ambulance to take the employee to the nearest emergency room. . When the injury is serious, call an ambulance. . If the employee is admitted to a hospital, notify the employee39。s release. MANAGER ON DUTY WORKING FILE 值班經(jīng)理工作手冊(cè) 24/64 PAGE 8 12. DEATH OF AN EMPLOYEE IMMEDIATE ACTIONS: . Call an ambulance, and contact the house doctor and security officer. . Go to the location of the body with firstaid equipment and personnel trained in firstaid, if available. . Make sure that a check has been made for breathing, pulse, heartbeat, and other signs of life. . When is has been medically determined that the employee is dead, have the hotel operator notify the local law enforcement officials. . Cover the body. . Seal off the area. Do not attempt to clean up or remove anything from the area until you receive permission from local authorities. MANAGER ON DUTY WORKING FILE 值班經(jīng)理工作手冊(cè) 25/64 . Advise guest services and switchboard personnel that NO information may be given out to guests or media representatives. ALL requests for information should be referred to you as the MOD. . Call the General Manager. FOLLOWUP AND REPORTING: . Notification of next of kin is normally handled by local law enforcement agencies. However, there may be cases where the general manager will want to fill this role. 13. COURTESY CALLS One of the most effective guest service programs is the Courtesy Call. This optional program involves calling a guest approximately fifteen minutes after checkin to see that everything in that guest39。 Deploys reserves for teams。 Switch on the fire pumps。 Call ―119‖ 3. EVACUATION TEAM Search all the occupied rooms according to . inhouse Guest List。 Prohibit the entry of unauthorized person Guide the fire police/trucks 6. FIRE FIGHTING TEAM Dress up immediately and proceed to the location on fire alarm, flight the fire. Coordinate with fire police/fireman. 7. ADMINITRATION TEAM Secure cash, books and important records。 Provide food。 exit of evacuees will be the emergency exits (ground floor) on the respective west and east end of the lobby。 Asst. holding another inhouse guest list to coordinate assembly of guest at the evacuation area. Check off names from the printed inhouse list to see that all are accounted for and report any discrepancies to the Command Center. Security Guard (Staff Entrance) – Upon receive the evacuation message, he should take time cards of staff on duty and to coordinate assembly of staff at Evacuation Site. Check off time cards that all are accounted for and report to mand Center accordingly. Kitchen – When instructed or hearing the evacuation message, Senior staff present or designated employee to switch off all appliances, main gas valve, main electrical switch, then evacuate the area. Accounting /Cashier – Alerted by alarm. 1. Lock all safe deposit boxes and safes. 2. Cashiers to place money in safe boxes to prepare to evacuate. 3. On evacuation, the following should be ta