【正文】
d the idea only from the submitter, and c) reaches agreement with the submitter as to terms and conditions. If these terms are acceptable to you, please sign where indicated below and return together with your idea or proposal. Very truly, The foregoing terms and conditions are understood and acknowledged. _______________________________ Submitter Dear We are sorry to hear that you have been experiencing problems with your new [name of product]. While we do ask that our customers contact their dealer in the event of a problem, we recognize that, in your case, it his would be impossible. Therefore, if you will carefully package the unit in its original carton and send it to us, our doctors will put it through a thorough examination to determine the source of the problem. If the problem turns out to be a minor adjustment, we shall make the repair and be sure to return the [product] to you within thirty days. If our determination is that the unit is defective, we will send you an immediate replacement. Again, I am sorry that you experienced this difficulty and wish to thank you for your patience and for purchasing our [product]. GUARANTEE FOR VALUE RECEIVED, the undersigned hereby guarantee absolutely and unconditionally prompt payment of the within Note and agree to pay all cost of collection, legal expenses and attorneys39。s file. So seldom is it that a customer takes the time to write a letter of appreciation, that I feel moved to reward your initiative. Please accept the enclosed certificate, which, when presented, will entitle the bearer to a ten percent discount on the merchandise being purchased at that time. This is but a small token of our appreciation of customers such as you, upon whose satisfaction we have been allowed to grow and prosper in this highly petitive marketplace. Again, on behalf of our entire anization, a heartfelt thank you. Dear Because Mr. Jones is out of the office for the next two weeks I am acknowledging receipt of your letter dated May 20, l983. It will be brought to his attention immediately upon his return. If I may be of any assistance during Mr. Jon