【正文】 成功實(shí)施和 穩(wěn)定的基礎(chǔ)上有選擇性的案例研究來(lái)探討這一關(guān)系。 為了進(jìn)一步探討 ERP 通過(guò)與經(jīng)營(yíng)績(jī)效之間的關(guān)系，本文將提供的信息技術(shù)（ IT）利中原工學(xué)院信息商務(wù)學(xué)院外文翻譯 2 用率和經(jīng)營(yíng)業(yè)績(jī)的一些概念的應(yīng)用，從 IT 到 ERP 的更具體的變量之間的關(guān)系的文獻(xiàn)綜述。這是必要的，有助于我們本文所討論的案例研究中進(jìn)行評(píng)估 ERP 實(shí)施的正確性程度選擇適當(dāng)?shù)牡陌咐芯俊? ERP 還提供了一個(gè)測(cè)試系統(tǒng)安全的基礎(chǔ)上，承諾保持該組織的安全標(biāo)準(zhǔn)提供數(shù)據(jù)的安全性和商業(yè)上的原因也存在。此外，從 ERP 系統(tǒng)的實(shí)施預(yù)期效益包括實(shí)實(shí)在在的好處，如降低成本，減少操作時(shí)間，和一支精干的組織，而像信息集成，更好的信息質(zhì)量，增加客戶滿意度和無(wú)形的利益，也存在著（ LOH 等 ， 2020 年 。 ERP 項(xiàng)目 中原工學(xué)院信息商務(wù)學(xué)院外文翻譯 3 ERP 系統(tǒng)通常作為項(xiàng)目的實(shí)施。這也是值得一提的是，被認(rèn)為是一個(gè)良好的實(shí)施伙伴的 ERP 項(xiàng)目成功的最重要因素之一，是另一個(gè)除了實(shí)施 ERP 項(xiàng)目的復(fù)雜性。這筆費(fèi)用的大部分是不相關(guān)的 ERP 軟件包本身，而是其執(zhí)行情況，包括自定義，配置和咨詢服務(wù)來(lái)實(shí)現(xiàn)它（希特等人， 2020 年）。在所有情況下， Gupta 等人 。這是由于從 ERP實(shí)施的目標(biāo)和戰(zhàn) 略的組織和 IT目標(biāo)之間的偏離。內(nèi)部，失敗是相關(guān)的業(yè)務(wù)知識(shí)不足，而外部故障相關(guān)的幫助顧問(wèn)在 ERP 實(shí)施中的薄弱技術(shù)技能。哈基寧和Hilmola， 2020 年 ， 2020）。 ERP 系統(tǒng)可以被認(rèn)為是作為 信息技術(shù)的具體實(shí)例。麗（ 2020）討論在提高勞動(dòng)生產(chǎn)率，通過(guò)實(shí)施軟件。 Pilat（ 2020）報(bào)道，加拿大公司在 1998 年顯示的研究，作為一個(gè)公司采用資訊科技，涉及軟件，硬件和通信技術(shù)，相對(duì)勞動(dòng)生產(chǎn)率相比，非 IT 用戶，獲取更好。在食品行業(yè)的公司之一，他們發(fā)現(xiàn)后采用 IT 來(lái)實(shí)現(xiàn)銷量的增加和存貨周轉(zhuǎn)率的增加。它也可以說(shuō)， IT 對(duì)企業(yè)經(jīng)營(yíng)業(yè)績(jī)的影響不同于國(guó)家的國(guó)家（ Pilat， 2020）和測(cè)量時(shí)，應(yīng)考慮由于采用資訊科技業(yè)務(wù)的性能提升。 這 種 IT 投資回報(bào) 為負(fù) 的現(xiàn)象被稱為生產(chǎn)率悖論， Pavlou 等 指出：“以往的文獻(xiàn)并沒有決定性地表明， IT 投資 無(wú)論是公司或過(guò)程中的表現(xiàn)有積極的作用。假測(cè)量 Almutairi（ 2020 年）和麗（ 2020）等其他研究的支持。此外，有關(guān)生產(chǎn)率悖論的研究已測(cè)量通過(guò)后對(duì)企業(yè)績(jī)效的影響，過(guò)早的好處物化?？档?， 2020。 Gupta 等人， 2020年 ； Kang 等人， 2020 年）的業(yè)務(wù)方面，如交貨時(shí)間也可以縮短。一些研究人員試圖給這種情況的原因。雖然一些研究人員發(fā)現(xiàn)， ERP 系統(tǒng)可以積極影響整體經(jīng)營(yíng)業(yè)績(jī)，才發(fā)現(xiàn)， ERP 系統(tǒng)，以影響特定領(lǐng)域，而不是整體經(jīng)營(yíng)業(yè)績(jī)。 Wieder 等人的研究 。這表明，使用這種財(cái)務(wù)分析的進(jìn)一步調(diào)查是重要的。實(shí)施該系統(tǒng)后，預(yù)計(jì)將在連續(xù)的基礎(chǔ)上實(shí)現(xiàn) ERP 的好處是，并不是所有的一次（ Esteves， 2020 年偉， 2020）。積累的好處后的“勒索 ”階段的原因是由于員工學(xué)習(xí)到更多的使用，并與 ERP 系統(tǒng)（ Cotteleer Bendoly， 2020 年）的經(jīng)驗(yàn)。 （ 2020 年）時(shí)，他們之前的 ERP 采納和 2 年， 3 年后通過(guò)他們的測(cè)量結(jié)果。像 ERP 中所涉及的是實(shí)現(xiàn)適當(dāng)?shù)墓芾?，也可以作為一個(gè)重要因素，影響系統(tǒng)的性能（ Nicolaou， 2020 年）的收益報(bào)告。 （ 2020 年）。 Ravindran,S.(2020).“The New Productivity Paradox,” Communications of the ACM,46 (3),9194. [3] Cotteleer,M.,J.amp。 Hoecht, 2020). The aim of this paper is to review the current research surrounding the benefits of implementing ERP systems and to explore this relationship using a selective casestudy based on successful ERP implementation and stabilisation. The importance of this topic lies within the widespread of ERP systems while there are clearly many examples of unsuccessful ERP effects on business performance. For e xamples see Gupta et al. (2020, 599600). Investing into ERP systems which are very costly and which don’t return business value will waste business resources. Therefore, it is important to clarify the vagueness surrounding the relationship between ERP and business performance. To further investigate the relationship between ERP adoption and business performance this paper will provide a literature review of the relationship between Information Technology (IT) utilization and business performance then some applications of the concepts from IT to the more specific variable of ERP. The applications covered in this paper will discuss how ERP is affecting business performance. This will be followed by a case study to test the theories and will start with the methodology, data collection, and case details followed by the results, discussion, and finally conclusion. Theoretical Considerations: ERP Systems The following subsections will discuss the unique reasons why ERP is implemented by each organization and the issues associated with ERP implementation projects. This is necessary to help us select an appropriate casestudy by assessing the degree of correctness of ERP implementation carried out in the case study discussed in this paper. Why Firms Invest in ERP? Why do firms invest in ERP given the different alternatives for information integration in a business? The answer for this question lies between either technical gains . replacing legacy systems, or for business reasons . improving operational performance and efficiency (Nicolaou, 2020). Many technical reasons exist including the replacement of disparate systems into a single integrated system (Hitt et al., 2020). The replacement of legacy systems was very important for the boom of ERP during the late 1990s when panies wanted to replace their legacy systems during the year 2020 (Y2K) with a more Y2K pliant solution so they have invested into ERP systems (Anderson et al., 2020). ERP also provides a tested system security basis which 中原工學(xué)院信息商務(wù)學(xué)院外文翻譯 11 promises to keep the organization up to security standards and for providing data security (Fu223。 H228。 Asundi, 2020). Such delays in benefits of IT were supported by many research . (Pilat, 2020), who also added that studies also suggest that the greatest improvements in business performance happen in the early years of adoption and then slows down later. In the end, it could be said that previous research suggest that a mixed result exists when analyzing the effect of IT on business performance where some studies supported a positive relation while others suggested that panies adopting ERP did not perform financially better than nonadopting panies (Nicolaou, 2020). It can be also said that the effect of IT on business performance differs from country to country (Pilat, 2020) and should be considered when measuring business performance gains due to IT adoption. The IT Productivity Paradox Some of the research conducted before, said that IT investments had no or slight effect on 中原工學(xué)院信息商務(wù)學(xué)院外文翻譯 14 the business performance (Ross, 2020). In the time between 1980 and 1990, research findings indicated that panies which adopt IT technologies had no additional gains in productivity, and it was claimed later that IT adoption actually slows down the growth in productivity. However, lately, research indicates that IT can actually contribute to productivity improvements (Anderson et al., 2020。 Loh et al., 2020。 Gupta et al., 2020。 Wei, 2020). This was agreed upon by Gattiker and Goodhue (2020) and Matolcsy et al. (2020) when they said that benefits start to appear after the “shakedown” phase taking duration of 2 years or more. Similarly for H228。 Hilmola, 2020). This was actually done by researches like Matolcsy et al. (2020) when they made their