【正文】 ，may I in？good evening，我可以進(jìn)來(lái)嗎？晚上好，先生。 we clean your room now，sir？先生，我們可以現(xiàn)在打掃您的房間嗎？ ，I’m a bit tied up at the ，我現(xiàn)在正忙著呢。 have different sizes，7inches，9 inches and 11 inches，which do you prefer？我們有不同尺寸的蛋糕，有7英寸的，9英寸的和11英寸的，你想要那一種？ shall I send the cake to your room？什么時(shí)候給您送進(jìn)房間？ I have my breakfast brought to the room？我可以在房間用早餐嗎? course。 Room Service starts serving at 7 0’。 is Room Service 。 you like to have something else besides the Continental breakfast？除了歐式早餐，你還想要點(diǎn)別的嗎？ you please sign the bill？請(qǐng)您在帳單上簽名好嗎？ you，enjoy your breakfast please，請(qǐng)慢用，再見(jiàn)。 don’t have any single room you mind a double room instead？我們沒(méi)有單人間了，如果是個(gè)雙人間您介意嗎？’m afraid we have no credit arrangements with your will need an advance deposit by bank draft or in cash before the reservation ，我們與貴公司沒(méi)有信用合同，所以希望您再這個(gè)預(yù)訂日期前以銀行匯票或現(xiàn)金形式付給我們一筆保證金。 hotel overlooks one of the main avenue in the 。 you like us to send you a brochure？我們給您寄一份介紹我們飯店的小冊(cè)子好嗎？ I have your name and initials，please？請(qǐng)問(wèn)您的姓名的首寫(xiě)字母？ ’s the reservation for？您為誰(shuí)預(yù)訂房間？ you give me your address and telephone number，please？ 請(qǐng)問(wèn)您的地址和聯(lián)系電話？ will you be paying the bill（account）？您將如何付款？ ’ll have to send us a deposit of 50 。 total cost would be 100 。 are fully booked for all types of rooms on that 。 you for waiting，謝謝您耐心等待。 you have a letter or fax confirming the reservation？您是否收到過(guò)確認(rèn)您訂房的信件或傳真？ made the reservation，please？請(qǐng)問(wèn)是誰(shuí)預(yù)訂的房間？ which country？從哪個(gè)國(guó)家預(yù)訂的？ you remember the name of the reservation clerk？您是否記得預(yù)訂員的姓名？ did you make the reservation？你是什么時(shí)候訂的房？ was the date of the reservation？請(qǐng)問(wèn)您預(yù)訂房間的日期？ you like Full American Plan or Continental Plan? 您希望是美國(guó)收費(fèi)方式還是歐式收費(fèi)方式？ long do you plan to stay？您計(jì)劃住多久？ long will you be staying？您將要住多久？ how many nights？您要住幾個(gè)晚上？ how long？您準(zhǔn)備住多長(zhǎng)時(shí)間？ many guests will there be in your party altogether？你們一起有幾個(gè)人？ can book you a single room for the 15th and 、16日兩天訂一個(gè)單人房間。我們馬上派一名行李員上來(lái)，請(qǐng)問(wèn)您的房號(hào)是多少？ much is the postage on these letters to Thailand，please？這些信寄到泰國(guó)郵資是多少？ you have EMS in the hotel？飯店里有特快專遞服務(wù)嗎？ you tell me how much this parcel is to France？請(qǐng)問(wèn)這包裹寄到法國(guó)要多少錢(qián)？’s the surcharge on this express letter，please？這封快信的附加費(fèi)是多少？ you tell me much it costs to send a letter airmail from here to Beijing?你能否告訴寄封航空信到北京要多少費(fèi)用？’ll have to weigh it first，it’s a little ’ll have to pay ，這封信有些超重，您必須付些額外費(fèi)用。 may pick up your bags from the Bell Captain’s 。 take this elevator for the 。 you require anything，you can call the Assistant ，您可以打電話給大堂副理。您有兩只箱子和一只手提箱，對(duì)嗎？ there anything breakable in your briefcase？您的手提箱里有易碎的東西嗎？ follow me， elevator is this ，您的電梯在這邊?！痩l put your suitcases by the post over 。 show me your passport or some other 。 additional charge is required for children under 12 sharing parent’s room without extra 。 room rate is 135 per day including 10％ service ，包括10％的服務(wù)費(fèi)。 porter will take your luggage and show you the ，并為您領(lǐng)路。 you put your signature here，please？請(qǐng)您在這簽一下名，好嗎？ I see your passport，please？我可以看看您的護(hù)照嗎？ you got any identification？您有什么可以證明您身份的嗎？ is your key，hope you enjoy your stay in our ，祝您住店愉快。’ll try our best to take some measures so that you can be ，使您滿意。 there anything else that I can do for you？您還有別的事情要我?guī)兔幔?it trouble you？這會(huì)打擾您嗎？ you mind if I ??？如果您不介意，我可以??嗎？ we have any shorting，please point it ，請(qǐng)多指正。再見(jiàn)，希望您航程愉快。 hope you had an enjoyable stay，希望您在這里住的愉快。 long will you stay here？您在這里住多久？ I show you to your room，sir？Hope you’ll enjoy your stay in our ，我?guī)椒块g去，好嗎？祝您在我們飯店居住愉快?！痵 the matter？May I help you? 怎么了？我可以幫你嗎？ have e to say good－。 haven’t seen you for a long are you getting along？ 我們好久沒(méi)見(jiàn)面了，您好嗎？ you a successful ?！痬 really sorry，but you see my ，但希望您能體諒我的難處。36..Not at 。 。 。 night and have a good ，祝您休息好。，thank you for e ，感謝您光臨，希望您再次光臨。’s nice to meet you，先生。 do you do？ 您好？ do you do！您好！ to our 。您眼力真好。Please try us again 。I’。1I’m afraid you’ll have to pay for 。1I’m afraid it’s against the hotel’s 。We accept your 。1Here is the sign ，請(qǐng)簽字。餐飲部：1Sit down , is the ，給您菜單，先生。I hope I’m not disturbing 。5Goodbye and hope to see you ，希望再見(jiàn)到您。5See you 。50、Don’t 。4It’s in the basement at the end of the 。4It’s on the second(third)（三）樓。3What can I do for ？3Is there anything I can do for you ? 有什么能為您效勞的嗎？3Just a moment , 。3I apologize for 。那是我的過(guò)錯(cuò)。2Thank you for staying in our 。2Not at 。Would you like to leave a message ? 您要留口信嗎？1，請(qǐng)?jiān)僬f(shuō)一遍，好嗎？ I beg your ，請(qǐng)?jiān)僬f(shuō)一遍，好嗎？ 祝賀語(yǔ)：1Congratulations!祝賀您！1Happy birthday!生日快樂(lè)！1Happy new year!新年快樂(lè)！1Merry Christmas!圣誕快樂(lè)！1Have a nice holiday!假日快樂(lè)！1Wish you every success!祝您成功！答謝和答應(yīng)語(yǔ):1Thank you(very much).謝謝您（非常感謝）。（客人離店時(shí)）Have a good time!祝您過(guò)得愉快！電話用語(yǔ)：**hotel , front I help you? **飯店，前廳。您好嗎？Wele to..歡迎到…Wish you a most pleasant stay in our 。B: Would you mind filling in the registration formA：好的。 Beverage Resources centre 商務(wù)中心 =Very Important Person 貴賓 取消 投訴 in 登記入住 預(yù)訂 總機(jī)話務(wù)員=International Direct Dial 國(guó)際直撥 套房 room 大床間 service 洗衣服務(wù) =Do Not Disturb 請(qǐng)勿打擾 call 叫醒服務(wù) and found 失物招領(lǐng) out 結(jié)帳離店 接待=Domestic Direct Dial 國(guó)內(nèi)直撥=Local Direct Dial 市話 room 標(biāo)準(zhǔn)間 小酒吧第二篇：外賓接待英語(yǔ)hotel酒店 restaurant飯店飯館 , shop商店，藥店drug store9點(diǎn) 9 o,clock, 半小時(shí) half an hour，一個(gè)半小時(shí) one and half an hour今晚tonight 前天the day before yesterday，后天the day after see you later；工作日weekday 周末 weekendA：客房服務(wù)，我能為您做些什么嗎？ A: Room service, can I help you?A：你好，我想要辦理入住/離開(kāi)。11:: 。39。ll send for an electrician/（大夫）。 moment, 39。s desk over 。 and thank you for ，謝謝您的光臨。八、告別用語(yǔ) 。t 。 be 。s in the lobby near the main 。s on the second(third)（三）樓。五、征詢用語(yǔ)？ Yes, 。39。 to interrupt ，打擾您了。m sorry, It39。 am at your 。39。39。ve dialed the wrong ，我撥錯(cuò)號(hào)了。（客人剛?cè)氲陼r(shí)）I hope you are enjoying your stay with 賓館過(guò)得愉快。 are you? 您好嗎？ Fine, you? 很好，謝謝。 do you do? 您好?。ǔ醮我?jiàn)面）Glad to meet 。 hope you will enjoy your stay with 賓館過(guò)得愉快。您找誰(shuí)？ , I39。Would you like to leave a message? 您要留口信嗎？ ，請(qǐng)?jiān)僬f(shuō)一遍，好嗎？ I beg your ，請(qǐng)?jiān)僬f(shuō)一遍，好嗎？三、祝賀用語(yǔ)!祝賀您！ birthday!生日快樂(lè)！ New