某家用電器公司1901服務(wù)控制程序-全文預(yù)覽
【正文】 ty handled by any department must be reported to the Quality Department within two hours. And fill in “Quality Information Feedback Sheet”. 對(duì)重大的投訴或多次重復(fù)的質(zhì)量投訴應(yīng)上報(bào)管理者代表，必要時(shí)由管理者 代表及時(shí)上報(bào)總經(jīng)理辦公室。 The Marketing Department is responsible to investigate product aftersale services, collect the user suggestions and manage the sales services. 其它有關(guān)部門對(duì)售后服務(wù)工作進(jìn)行配合。 1 目的 Objective 提供適當(dāng)售后服務(wù)，最大限度地滿足顧客需要。 The Quality Department is responsible for handling the customer plaints. 市場(chǎng)銷售部負(fù)責(zé)產(chǎn)品售后服務(wù)調(diào)查，收集用戶意見和用戶服務(wù)的歸口管理。 The aftersale service people and business representatives of the Marketing Department shall investigate the main customers’ suggestions on product application and service quality through site visit, correspondence, telephone and telefax, at least once a year. Fill in “Customer Investigation Sheet” and report it to the Quality Department. 公司任何部門受理的用戶對(duì)產(chǎn)品質(zhì)量和服務(wù)質(zhì)量的投訴，必須在二小時(shí)內(nèi)反饋
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