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Life Cycles Total Repair/ Maintenance Time Rotor Burst Speed 3 4 5 2 4 2 1 63 38 57 99 36 27 1 g Version 4 3/01 ? 2023, General Electric Company, USA. All rights reserved GE Confidential What Does the Customer Want? What The Voice of the Customer Max Power Output Availability Reliability Long Component Life Efficiency Maintainability Easy to Troubleshoot 1 g Version 4 3/01 ? 2023, General Electric Company, USA. All rights reserved GE Confidential What Does the Customer Want (cont.) What Max Power Output Availability Reliability Long Component Life Efficiency Maintainability Easy to Troubleshoot Customer Importance 3 4 5 2 4 2 1 1 g Version 4 3/01 ? 2023, General Electric Company, USA. All rights reserved GE Confidential Translating for Action Danger: There is not necessarily a onetoone relationship How What Max Power Output Availability Reliability Long Component Life Efficiency Maintainability Easy to Troubleshoot Kilowatt Rating Total Available Running Hours Total Forced Outage Time Component Life Cycles Fuel Cost/Kilowatt Total Repair/ Maintenance Time Rotor Burst Speed 1 g Version 4 3/01 ? 2023, General Electric Company, USA. All rights reserved GE Confidential How Do You Satisfy the Wants? Relationships Strong 9 Medium 3 Weak 1 What Kilowatt Ratings Fuel Cost/Kilowatt Total Available Running Hours Total Forced Outage Time Component Life Cycles Total Repair/ Maintenance Time Rotor Burst Speed Target Direction More is Better Less is Better A Specific Amount Max Power Output Availability Reliability Long Component Life Efficiency Maintainability Easy to Troubleshoot 3 4 5 2 4 2 1 1 g Version 4 3/01 ? 2023, General Electric Company, USA. All rights reserved GE Confidential Complex Relationships There are usually interrelationships with no single solution How What Max Power Output Availability Reliability Long Component Life Efficiency Maintainability Easy to Troubleshoot Kilowatt Rating Total Available Running Hours Total Forced Outage Time Component Life Cycles Fuel Cost/Kilowatt Total Repair/ Maintenance Time Rotor Burst Speed 1 g Version 4 3/01 ? 2023, General Electric Company, USA. All rights reserved GE Confidential Untangling the Web Relationships Strong 9 Medium 3 Weak 1 What Kilowatt Ratings Fuel Cost/Kilowatt Total Available Running Hours Total Forced Outage Time Component Life Cycles Total Repair/ Maintenance Time Rotor Burst Speed Target Direction More is Better Less is Better A Specific Amount Max Power Output Availability Reliability Long Component Life Efficiency Maintainability Easy to Troubleshoot 3 4 5 2 4 2 1 How 1 g Version 4 3/01 ? 2023, General Electric Company, USA. All rights reserved GE C