dhl中外運-敦豪速遞服務(wù)的營銷模式(1)-全文預(yù)覽
【正文】 l Services for the Telemunication industry : Defective units : Repaired units Reverse logistics flow for Telemunication hardware 19 Case Study: Mission Critical Services for the Telemunication industry Existing situation: ? Decentralized management of service parts ? Lack of visibility of inventory ? Lack of visibility of order fulfillment ? Lack of control of repair cycle Resulting in: ? High inventory level ? Repair cycle between 40 and 120 days ? Not meeting KPIs for order fulfillment and order accuracy 20 Country Logistics Unit Operator Repair Center Regional Logistics Center Our proposal : Defective units : Repaired units Colocated Integrated IT system Centralized order handling 21 Process Flow S a m e d a yd e l i v e r i e sO p e r a t o r sE n d u s e rr e q u e s t R e p a i r e d it e m sR e p a i rC e n t r e sP i c k P a c k d e l i v e r y r e q u e s tLLC 抯E L C / R L C( C o n s o l i d a t e d )D e l i v e r i e s a n dR e t u r n sD e f e c t i v e i t e m sO r d e rt r a n s m i s s i o nD H L L C S C( C o n s o l i d a t e d ) R e p l e n i s h m e n tM a n u f a c t u r i n gC e n t r e sO r d e rC o n f i r m a t i o nPrinciple?s Solution centre 22 Regional Logistics Solution ? Central RMA and order management through Call Centre and Customer Service function ? Regional inventory visibility through integrated IT system ? Centralised Supply Chain Planning and Supply Chain Execution capability ? Logistics Consultancy support and regional/country program management – Measure and control lead time – Improve supply chain performance – Lower inventory levels – Lower cost 23 THANK YOU Frits de Vroet 24 ? 靜夜四無鄰，荒居舊業(yè)貧。 , February 17, 2023 ? 雨中黃葉樹，燈下白頭人。 :08:0314:08:03February 17, 2023 ? 1他鄉(xiāng)生白發(fā)，舊國見青山。 2023年 2月 17日星期五 2時 8分 3秒 14:08:0317 February 2023 ? 1做前，能夠環(huán)視四周；做時，你只能或者最好沿著以腳為起點的射線向前。 :08:0314:08Feb2317Feb23 ? 1世間成事，不求其絕對圓滿，留一份不足，可得無限完美。 。 , February 17, 2023 ? 閱讀一切好書如同和過去最杰出的人談話。勝人者有力，自勝者強。 2023年 2月 17日星期五 2時 8分 3秒 14:08:0317 February 2023 ? 1一個人即使已登上頂峰，也仍要自強不息。 2023年 2月 17日星期五 下午
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