企業(yè)績(jī)效評(píng)估的實(shí)施要素-全文預(yù)覽
【正文】 the employee’ s behavior. Marge has been absolutely dynamic in perking up the San Antonio region’ s sales. She has increased sales an average of 8 percent for the past 11 months, while cutting costs of acquiring a sale by $198 per sale. Letter after letter is received in headquarters plimenting us for having Marge as a customers love her work and style. She has also trained three new sales trainees, in the use of the new spreadsheet inventory control system. Her enthusiasm in contagious, and she has been one of the bright lights in showing others how to sell with a smile and high energy. On two occasions ,Marge blew up when asked to repeat in detail on two important services call. She claimed that she lost posure because the pressure was unbearable . Although she apologized to Chris, the sales district manager, Marge will have to learn that we operate on a closely controlled system. If she can control her quicktrigger temper, the sky is the limit for this outstanding sales star. Sample essay statement: (shown on the right) 30 人力資源發(fā)展與管理講義 Critical incident technique This technique requires raters to maintain a log of behavioral incidents that represent either effective or ineffective performance for each employee being rated. These incidents are critical incidents. An example of a good critical incident for a salesclerk if following: May 1— Dan listened patiently to the customer’ s plaint,answered the woman’ s questions,and then took back the merchandise,giving the customer full credit for the returned product. He was polite, prompt and interesting in her problem. 31 人力資源發(fā)展與管理講義 Behaviorally anchored rating scale (BARS) The BARS approach relies on the use of critical incidents to serve as anchor statement on a scale. A BARS rating from usually contains 6 to 10 specifically defined performance dimensions,each with 5 or 6 critical incident” Anchors” . The following presents one performance dimension for engineering petence. 32 人力資源發(fā)展與管理講義 Sample BARS dimension engineering petence ( The technical ability that is directly applied to pleting SASAAR project） _________________________________engineer’ s name ___9__ This engineer applies a full range of technical skills and can be expected to performance all assignments in an excellent manner. ___8__ ___7__ This engineer is able to apply in most situations a good range of technical skills and can be expected to perform most assignments well. ___6__ ___5__ This engineer is able to apply some technical skills and can be expected to adequately plete most assignments. ___4__ ___3__ This engineer has difficulty applying technical skills and can be expected to bring in most projects late. ___2__ ___1__ This engineer is confused about using technical skills and can be expected to disrupt the pletion of work because of this deficiency. 33 人力資源發(fā)展與管理講義 Behavioral observation scales(BOS) ? Like BARS ,the BOS uses the critical incident technique to identify a series of behaviors covering the domain of the job. ? A major difference between BOS and BARS is that instead of identifying those behaviors exhibited by the ratee during a rating period ,the rater indicates on a scale how often the ratee was actually observed engaging in the specific behavior identified in the BOS. The following presents four behavior items that used to appraise the performance of a firstline supervisor in a manufacturing plant. 34 人力資源發(fā)展與管理講義 Sample BOS items for supervisor Is accurate in preparing cost reports for John project crew. Almost never 1 2 3 4 5 almost always Practices sound energy conservation in supervising project crews. Almost never 1 2 3 4 5 almost always Is available for technical consultation when needed. Almost never 1 2 3 4 5 almost always Develops fair and equitable work schedule. Almost never 1 2 3 4 5 almost always 35 人力資源發(fā)展與管理講義 Ranking ? Rankings ask a supervisor to generate a list of subordinates in order on some overall criterion. 36 人力資源發(fā)展與管理講義 Paired parison ? The paired parison method presents the supervisor with a series of cards,each contains only two subordinates’ names. ? The super
物理相關(guān)推薦
鄂ICP備17016276號(hào)-1