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ntrol – Making electronic resources accessible from home or office. ? Library as Place – Library space that inspires study and learning ? To examine and explain the results based on 3 ways as follows: – Gap scores (min., perceived and desired scores) – Radar chart – Bar chart Balanced Scorecard1 ? The balanced scorecard was developed in the early 199039。在 21世紀(jì)數(shù)位圖書館發(fā)展趨勢(頁 351370)。圖書館統(tǒng)計(jì)標(biāo)準(zhǔn)與電子圖書館服務(wù)使用評量(初版)。主要類別與項(xiàng)目有 1. Collection ? Ejournals(含 periodicals, nerwspapers, and serials)種數(shù) ? CDROM ? Computer Files ? Databases ? Digital documents ? eBooks ? Free Inter Resources ? Other digital documents, et al. NISO : 20232 2. Workstations ? Available workstations ? Available Inter workstations 3. Finance ? Capital expenditures ? Operating expenditures by type of expenditure ? Operating ine by source ? Capital revenue NISO : 20233 ?Operating expenditures ?Audiovisual materials ?Bibliographic utilities, works and consortia ?Computer hardware, software, supplies and maintenance ?Ejournals ?Document delivery/Interlibrary loan ?Electronic access ?Electronic materials ?Employees benefit ?Furnishing and equipment ?Preservation ?Professional staff salaries and wages ?Student assistant salaries and wages ?Support staff salaries and wages NISO : 20234 ?Operating ine by source ?Federal government ?Local government ?Other sources ?State government NISO : 20235 4. Services ? Gate Count → Visits Counter ? Hours Open → Available Time ? Information Requests: including Virtual Reference Transactions ? Library Events/Program → eLearning ? Loans and Document Delivery ? Use ? Electronic Collection ? Inter Access ? No. of Public Access Workstation Users ? User Orientation and Training ? Attendance at User Training ? Formal user Information Technology Training eLearning ? Information Services to Groups ? PointofUse Information Technology Training ? User Training NISO : 20236 5. Primary Target Population ? Academic Library ? Network and Cooperative Target Population ? Public Library ? School Library ? Special Library ? State Library Agency 6. Human Resources ? Certified Library Media Specialist ? Contributed Service Staff ? Other Staff ? Professional Staff ? Qualified Special Staff ? Staff Training ? Staff Hours of Training ? No. of Staff Trained ? Student Assistants ? Volunteers CNS13151 ? 請?jiān)? –林呈潢主持(民 93年)。電子圖書館統(tǒng)計(jì)標(biāo)準(zhǔn)發(fā)展之探討。s by Drs. Robert Kaplan and David Norton and is a new approach to strategic management. ? T