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【正文】 34 Customers ?? : ?? IBM ? eBusiness Perspective Suppliers 35 Mailing Business SCM e Automation PABX eMarket ERP MES IBS EDMS Group D GW HRM PRM DW IRM KMS EIP WCMS RMS ERM eIPS eFax eSearch eCTI eCommunity Employee Customer ? eBiz Solution analysis _CRM CRM : Customer Relationship Management eCRM CRM 36 ? eBiz Solution analysis _CRM Analytical CRM Collaborative CRM Operational CRM Data Warehousing Integration ?? CRM? ??? ?????? ?? ??? ??? ???? ??? ??? ??? ??? ?? 37 ? e Company System Network SCM System EKP/EIP System CRM System ? Supply chain Integration ? Enterprise Knowledge ? Information Portal ? Customer DB Integration 38 EUROPE ASIA S. AMERICA OCEANIA AFRICA ? Global work Los Angeles ARTCOMPT(AMERICA), INC. TEL : 17149998990 FAX : 17549999901 N. AMERICA 。 Solutions GW How convenient would it be, if we can view all the numerous information scattered on the inter, such as Intra, GroupWare,(ERP),(CRM),(SCM) gathered in single screen? SCM CRM ERP 29 Electronic Decision Making Email Eboard Schedule Management MIS Name Card Management Career Management Human Relationship Management Survey messenger ? Solution amp。 Identity 25 Supplier Customer eCompany ???? ???? ???? ??? ???? Partner Stockholder Employee IPS SCM IRM PRM eMarketing GW+KMS EDMS Buy Side Sell Side ERP EIP eBusiness Sector amp。 Solutions Marketing Sales Services 20 Inter Area BSP Area SI Area NI Area 55% 15% 20% 10% ? eBiz Solutions amp。 Service Inter Area BSP Area
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