文華東方餐飲部操作程序標準中英文-全文預(yù)覽
【正文】 Closing the Call Repeat message 重復(fù)留言 Company name 公司名稱 As per established standard and to provide guest recognition 如已制定的標準和提高客人的重視2. Taking Messages If we anticipate it’s going to take some time 如果我們預(yù)料電話連接還要持續(xù)一些時間1. Using a Guest’s Name稱呼客人的名字 Check to see if they want to remain on hold 確定它們是否要保持等待 To avoid caller needs to repeat him or herself 避免來電者重復(fù)Placing Calls on Hold 保留電話 To show efficiency and to avoid any further waiting time for caller 有效的引導(dǎo)來電者，避免更多地浪費來電者的時 間 Tell the other person taking the transferred call: 告訴接聽這個轉(zhuǎn)接電話另一個人 ： Transfer calls directly to the correct extension 將電話直接轉(zhuǎn)到準確的地方 To make the guest feel wele 使客人感覺備受歡迎 To keep concentrated 保持注意力集中 Answer within three rings maximum 在電話鈴響三聲內(nèi)接聽 Receiver might not stay in place resulting not being able to listen or understand caller clearly 這種姿勢可能會使接聽者無法準確聽清或理解來 電者 Answering the telephone 接聽電話 In order to be able to answer guest clearly and audibl
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