課程設(shè)計(jì)論文參考模版-全文預(yù)覽
【正文】 in the tele offices is a normal issue. To improve the customers’ satisfaction and to support the pany changing, we should solve this problem properly. The basic goal to resolve queue problem is the appropriate tradeoff between the customers’ wavy demand and the tele offices’ limited service capability.This paper is based on the queuing theory and demand management theory. And based on the data collection and customer survey and interview, the author uses some statistical methods to reflect the actuality. Then the author finds the reason of queuing in tele office from customers’ view. Furthermore, the author analyses the real demand of the customers by sorting them into types of paying and time and price sensitivity. To follow up, three solutions had been brought forward: firstly, distributing the customers。請(qǐng)參考模版使用。關(guān)鍵字：排隊(duì)論，需求管理，電信營業(yè)廳模版使用說明：本論文模版保留了論文格式，可通過套用格式（或采用格式刷）直接使用。而解決該問題的基本目標(biāo)是平穩(wěn)波動(dòng)的顧客需求與電信營業(yè)廳有限的服務(wù)能力之間的矛盾。為了提高顧客滿意度并為實(shí)現(xiàn)電信企業(yè)轉(zhuǎn)型提供保障，必須解決好這個(gè)問題。在此基礎(chǔ)上，筆者提出三種基于需求管理的解決電信營業(yè)廳排隊(duì)問題的措施：一是分流顧客；二是分號(hào)停機(jī)；三是促進(jìn)非高峰期需求。圖表資料的來源，務(wù)必寫在圖、表的左下方。其余未說明之細(xì)節(jié)，參考修訂的論文排版說明。在新的企業(yè)定位中，已經(jīng)明確了其服務(wù)提供商的身份，也就是說中國電信集團(tuán)是一個(gè)以提供信息服務(wù)為主導(dǎo)的服務(wù)性企業(yè)?！裕?研究目標(biāo)和意義研究電信營業(yè)廳顧客排隊(duì)問題的目標(biāo)是：緩解波動(dòng)的顧客需求與電信營業(yè)廳有限的服務(wù)能力之間的矛盾。表31 顧客在營業(yè)廳的排隊(duì)時(shí)間統(tǒng)計(jì)（單位：分鐘）排隊(duì)時(shí)間1～55～1010～2020～3030～4040以上計(jì)算平均值所取值381525350人數(shù)25616842130所占比例
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