【正文】 ................................................................................................................................99 項(xiàng)目配置管理 ..........................................................................................................................................................99 配置管理流程與職責(zé)關(guān)系 ...............................................................................................................................99 配置管理控制點(diǎn)說明 .....................................................................................................................................102 文檔與工具 .....................................................................................................................................................102 文檔管理 .........................................................................................................................................................103 項(xiàng)目問題管理 ........................................................................................................................................................104 問題管理流程與職責(zé)關(guān)系 .............................................................................................................................105 工作步驟與內(nèi)容 .............................................................................................................................................105 主要控制點(diǎn)說明 .............................................................................................................................................105 行政事業(yè)單位財(cái)務(wù)集中解決方案北京用友政務(wù)軟件有限公司 5 5 文檔與工具 .....................................................................................................................................................105 系統(tǒng)測(cè)試管理 ......................................................................................................................................................106 項(xiàng)目風(fēng)險(xiǎn)管理 ......................................................................................................................................................110 風(fēng)險(xiǎn)識(shí)別，分析與控制 ...............................................................................................................................110 風(fēng)險(xiǎn)管理流程與職責(zé)關(guān)系 ...........................................................................................................................118 工作步驟與內(nèi)容 ...........................................................................................................................................118 主要控制點(diǎn)說明 ...........................................................................................................................................118 文檔與工具 ...................................................................................................................................................118 項(xiàng)目控制管理 ......................................................................................................................................................119 項(xiàng)目控制流程 ...............................................................................................................................................120 項(xiàng)目報(bào)告 .......................................................................................................................................................120 項(xiàng)目組會(huì)議 ...................................................................................................................................................121 項(xiàng)目計(jì)劃更新 ...............................................................................................................................................122 項(xiàng)目溝通管理 ......................................................................................................................................................122 溝通匯報(bào)形式分類 .......................................................................................................................................122 流程與職責(zé)關(guān)系 ...........................................................................................................................................124 文檔與工具 ...................................................................................................................................................124 項(xiàng)目管理工具 ......................................................................................................................................................125 開發(fā)工具（分析，設(shè)計(jì)，開發(fā)） ...............................................................................................................125 項(xiàng)目管理工具 ...............................................................................................................................................125 需求管理工具 ...............................................................................................................................................126 性能測(cè)試工具 ...............................................................................................................................................126 配置管理工具（代碼，文檔，版本） .......................................................................................................126第六章 質(zhì)量保證體系 ....................................................................................................................................................128 質(zhì)量保證組織 ........................................................................................................................................................128 質(zhì)量保證工作流程 ................................................................................................................................................129 質(zhì)量保證管理 ........................................................................................................................................................129 質(zhì)量保證規(guī)劃 ...............................................................................................................................