【正文】 dures?????????????????????110 物品驗(yàn)收程序 Goods Receiving??????????????????????????????????????????????????111 采購(gòu)方式及有關(guān)程序 Stock Wayamp。B Stock: Send Outamp。B Public relations Cost???????????????????????????????????134 菜肴的產(chǎn)銷核對(duì) Menu Produceamp。 Beverage ????????????????????????31 樓 層 服 務(wù) 員 Room Attendant ? ? ? ? ? ? ? ? 3253 樓層鑰匙領(lǐng)用和保管 Picking upamp。Keeping Items ????? 35 客人要求開(kāi)門 Handling Request for Opening the Door ? 36 引領(lǐng)客人進(jìn)房 Greeting the Guests ?????????? 37 報(bào)交遺留物品 Delivering Properties Left Behind by Guest 38 客人離店結(jié)帳 Guest Checkout ??????????? 39 查走客房 （遺留物品） Checkup C/O Room ????????? 40 做夜床 Providing Turndown Service ?????? 41 開(kāi)房門 Opening the Door ?????????? 43 加床 Handling Request for Extra Bed ???? 44 鋪床 Making the Bed ??????????? 45 上毛巾、茶水 Offering Towel / Tea Service ?????? 46 客房二次打掃 Recleaning the Room????????? 47 重點(diǎn)賓客進(jìn)房 Receiving VIP ???????????? 48 擦皮鞋 Providing Free Shoe Shining Service ??? 49 翻轉(zhuǎn)床墊 Turning the Mattress ????????? 50 洗滌浴簾 Washing Shower Curtain???????? 51 吸塵器使用和保養(yǎng) Using amp。 Giving Out Uniform?????????????????????87 制服收發(fā) Counting amp。R Dept Linen???????100 發(fā)送客房布草 Sending Out Linen of Dept???????????????????101 布草盤(pán)點(diǎn) Inventorying Linen ???????????????????????????????????????102 花房管理員 Florist???????????????????????????????????????????????????103105 綠色植物保養(yǎng) Preserving Green Plants ???????????????????????????????103 保養(yǎng)公共區(qū)域插花 Preserving Flowers in Public Area ???????????????104 送花 Sending Flowers????????????????????????????????????????????105 客衣服務(wù)員 Guest Clothes Delivery Maid ?????????????106114 收包 Collecting Clothes?????????????????????????????????????????106 點(diǎn)數(shù) Counting Clothes ??????????????????????????????????????????107 打碼 Marking on Clothes ??????????????????????????????????????108 疊衣 Folding Clothes ????????????????????????????????????????????109 裝包 Packing Clothes ????????????????????????????????????????????110 送衣 Sending Clothes????????????????????????????????????????????111我愛(ài)酒店網(wǎng)：18 處理遺留物品 Dealing with Properties Left by Guests??????????112 加快洗衣 Express Valet Service???????????????????????????????????113 貴賓洗衣 VIP Valet Service ?????????????????????????????????????????114 大濕洗工 Washerlarge Items?????????????????????????????115117 客房、飲食布草洗滌 Laundering Linen Famp。 Pillowcase??????????????????????125 熨燙布草（床單、臺(tái)布） Ironing Linen ????????????????????????????????????????????????126 使用大燙機(jī) Using Flat Ironing Machine ??????????????????????????。 Dept .????????????????115 使用大濕洗機(jī) Using Washedlarge Items Machine?????????????116 使用烘干機(jī) Using Dry Machine???????????????????????????????????????117 小濕洗工 Washersmall Items????????????????????????????118123 開(kāi)機(jī)準(zhǔn)備 Preparation of Turning on Machine??????????????118 客衣檢查、分類 Checking amp。 Returning Uniform for Staff???????? 94 制服收發(fā)員收尾 Finishing Work for Uniform Delivery Maid?????????95 縫補(bǔ)制服 Steps to Sewing Uniform????????????????????????????????96 縫紉機(jī)保養(yǎng) Maintaining Sewing Machine?????????????????????????97 布草收發(fā)員 Linen Delivery Maid???????????????????????????98102 交接布草 Taking Over linen ??????????????????????????????????????????98 布草領(lǐng)用 Application of Linen???????????????????????????????????????99 交接餐飲 、 康樂(lè)織品 Taking over Famp。 Making Inside Call ????? 63 處理前臺(tái)報(bào)表 Dealing with Dept. Reports ??????? 64附錄：客房中心常備客用品清單 ???????????????????? 64Appendix: List of Items Prepared in Housekeeping Center PA 服務(wù)員 PA Attendant???????????????????????????????????????????6581 石材日常保養(yǎng) Marble Daily Maintenance ??????? 65 大理石地面打蠟 Polishing Marble with Wax ??????? 66 大理石地面起蠟 Wax Remove From Marble ???????????????????????????67 石材墻壁上蠟 Polishing Wall with Wax ??????? 68 清洗地毯（干泡） Cleaning Carpet(Dryclear) ?????? 69 洗地毯（抽洗） Washing Carpet ??????????? 70 沙發(fā)抽洗 Washing Sofa ???????????? 72 清潔銅條 Cleaning Copper Strip ????????? 73 清潔客梯 Cleaning Elevator ??????????? 74 清洗吸塵器 Cleaning Vacuum Cleaner ??????????????????????????????75 使用三合一抽洗機(jī) Using Wet Vacuum Carpet Extractor ?????????????76 使用洗地機(jī) Using Clean Marble Machine ?????????????????????????77 使用吸水機(jī) Using Wet amp。 Beverage Bill ????????????????????33 杯具洗滌、消毒 Washingup amp。B Cost Day Statement Workout ???????????????????139 鮮活食品價(jià)格的制訂 Fresh Food Price WorkingOut????????????????????????????140 干貨水果等驗(yàn)收 Dried Foodamp。B Stock:Standard ???????????????????????????????????????126 食品和飲料存貨實(shí)地盤(pán)存 Famp。B Stock:price、Signamp。 Group Signing Transfer Account???????????????86 我愛(ài)酒店網(wǎng)：7 營(yíng)業(yè)發(fā)票使用 Business Invoice Useing????????????????????????????????????????87 審核營(yíng)業(yè)點(diǎn)帳款 Audit Outlets Account ???????????????????????????????????????????88 審核前廳帳款 Audit Front Office Account???????????????????????????????????89 編制營(yíng)業(yè)日?qǐng)?bào)表 Workout Business Day Statement?????????????????????????90 夜間稽核工作 Night Audit Job??????????????????????????????????????????????????????91 信貸政策 Credit Policy ??????????????????????????????????????????????????????????92 預(yù)算編制程序 Budget Workout Procedures ?????????????????????????????????95 應(yīng)收款管理 Accounts Receivable Manage????????????????????????????????96 收銀員管理 Outlets Cashier Manage?????????????????????????????????????????97 出納員管理 Cashier Manage ?????????????????????????????????????????????????????98 審計(jì)員管理 Auditor Manage???????????????????????????????????????????????????100 現(xiàn)金管理 Cash Manage????????????????????????????????????????????????????????101 總出納管理 General Cashier Manage??????????????????????????????????????103 采購(gòu)部管理 Stocking Manage ?????????????????????????????????????????????????104 物資采購(gòu)申請(qǐng) Goods Stock Application?????????????