【正文】 重精神風貌的學習，自主學習了化妝、著裝、言談舉止和禮貌禮節(jié)等方面內容，還在 6 月份參加了電腦知識培訓，掌握了相關知識，進一步提高了自己的電腦操作水平。一年來，我在做好日常工作的基礎上，先后接待了 3棟樓 444 個床位的接待工作，貴州電網(wǎng)公司新員工培訓 526 人次，接待了南方電網(wǎng) 2021 年技能專家選聘等等。公寓管理部就像一個大家庭，內部員工之間在工作中難免會發(fā)生磨擦，協(xié)調的好壞在工作中將受到極大的影響。前臺是客人咨詢問題、反映情況、提出建議、投訴不滿等較為集中的地方。 二、狠干實干，順利攻克重點難點工作 （一）推動新樓順利投入運行。在三棟樓大廳設立熱水供應點，為客人能夠隨時喝上熱水提供了便利。堅持對標一流，在 10 月份奔赴貴龍飯店進行學習交流，重點圍繞 VIP 接待這個核心，通過現(xiàn)場觀摩和座談討論的形式進行了溝通，先后參觀了客房、布草間等施舍，感觸頗深。例如服務意識還有待提高，雖然能夠按照現(xiàn)有的要求進行落實，但是往往為了追求工作質量和效率，偶爾會忽略一些細節(jié)，對前來入住的賓客沒有做到更加周到的服務。 一是繼續(xù)加強培訓，結合自身實際，找準影響工作開展的薄弱環(huán)節(jié)，通過向書本學習向同事學習的方法，持續(xù)提高自身的綜合素質，特別是要做好前臺服務技巧的學習，對投訴的情況進行詳細分析，分類制定處置方案，全面提高服務質量。 第三篇：酒店前臺工作總結 酒店前臺工作總結 某酒店前臺工作總結 howdoesdownstagejobsummarykeepthepublichouse?theindividualthinks,whenthehoteliswritingthejobtosumupdownstage,answeraroundmoveservice,haveapublichousebelowdownstagejobsumsupmodeleay,offerrefereiworks,acplishdownstageclerkfromclerkofaguestroom,untilriseforoldhallaistantmanager,acquiredtheknowledgethatdoesnotha belowthejobsummedupfirsthalfoftheyear2021:serveasthewindowofthehoteldownstage,itisthefirstimpreionthatthehotelgivesavisi,areaareaissmile,bouncy,withusthemostbeautifulonesidegreetsavisitor,leteverygues,l,wewanttosayhellotoactively,whenappellationguest,ifbefrequentvisitorisaboutaccuratewithoutthefullnamethatspeaksaguestbyaccidentandpost,thisareveryimportant,guestmetwhatexperiencehchasbefondofoftheguest ’shabitsandcustoms,individualeven,dohisbestcontentedguest,inviteguestliveeverytimeinn, ,wecancareaguestmore,askaguestmore,ifbenonlocalguest,canexplainlocallocalcustomsmoretothem,introducetheseatofstation,bazaar,touristattractionactivelyforthem,enquirewhethertheguestisfatigue,apacedoesaceadd,whentheguestreturnsahouse,guestroommaketheroundsofthewardsneedstoawaitafewminutes,donotletagueststandingatthismoment,askaguesttositdowntowaitabit,activeinquiryguestliveshoworitisrightthehotelhaswhatopinion,donotletagsweet,avarietyofdisfortthatalsocaneliminateguesttobeencou,the,wanttopayattentiontoceremonycourtesy, whenchattingwiththeguest,lowerone ’sheadandoftenstaringataguestcontinuouslyisclodhopping,shouldlistenattentivelytotheguest ’sopinionmore,donotbreakguesttalk,theotherwiseinlisteningattentivelytobreaksbeck,uesttowanttosmile,specialwhenofferringcriticismtouswhentheguest,wemustmaintainsmile,guestangerisagaingreat,oursmilealsocangiveguest“ putoutafire” ,ipurposeandcourteousdiction,treatguesttowanttodoarrivaltogreetsoundfromtimetotome,gotosendsoundfromtimetotome,thereshoudialogshowsaniue,donotarguewiththeguest,beguestfault, eonly,k,payattentiontodetailonly,makefrombagatelle,makefromtheabit,seemixedguestinandouteveryday,providedifferentserviceforthem,solvevariouspro,butifeelverycontentedhowever,post,thejobthatalsoisoneselffeelsclinkingpride,mytruehimpaionpost,inthefollowingjob,icandogoodindividualjobtoplan,cancreateherehardpiecethosewhobelong