20xx酒店前臺工作總結(jié)-全文預(yù)覽
【正文】 重精神風(fēng)貌的學(xué)習(xí)，自主學(xué)習(xí)了化妝、著裝、言談舉止和禮貌禮節(jié)等方面內(nèi)容，還在 6 月份參加了電腦知識培訓(xùn)，掌握了相關(guān)知識，進(jìn)一步提高了自己的電腦操作水平。一年來，我在做好日常工作的基礎(chǔ)上，先后接待了 3棟樓 444 個床位的接待工作，貴州電網(wǎng)公司新員工培訓(xùn) 526 人次，接待了南方電網(wǎng) 2021 年技能專家選聘等等。公寓管理部就像一個大家庭，內(nèi)部員工之間在工作中難免會發(fā)生磨擦，協(xié)調(diào)的好壞在工作中將受到極大的影響。前臺是客人咨詢問題、反映情況、提出建議、投訴不滿等較為集中的地方。 二、狠干實干，順利攻克重點難點工作 （一）推動新樓順利投入運行。在三棟樓大廳設(shè)立熱水供應(yīng)點，為客人能夠隨時喝上熱水提供了便利。堅持對標(biāo)一流，在 10 月份奔赴貴龍飯店進(jìn)行學(xué)習(xí)交流，重點圍繞 VIP 接待這個核心，通過現(xiàn)場觀摩和座談討論的形式進(jìn)行了溝通，先后參觀了客房、布草間等施舍，感觸頗深。例如服務(wù)意識還有待提高，雖然能夠按照現(xiàn)有的要求進(jìn)行落實，但是往往為了追求工作質(zhì)量和效率，偶爾會忽略一些細(xì)節(jié)，對前來入住的賓客沒有做到更加周到的服務(wù)。 一是繼續(xù)加強培訓(xùn)，結(jié)合自身實際，找準(zhǔn)影響工作開展的薄弱環(huán)節(jié)，通過向書本學(xué)習(xí)向同事學(xué)習(xí)的方法，持續(xù)提高自身的綜合素質(zhì)，特別是要做好前臺服務(wù)技巧的學(xué)習(xí)，對投訴的情況進(jìn)行詳細(xì)分析，分類制定處置方案，全面提高服務(wù)質(zhì)量。 第三篇：酒店前臺工作總結(jié) 酒店前臺工作總結(jié) 某酒店前臺工作總結(jié) howdoesdownstagejobsummarykeepthepublichouse?theindividualthinks,whenthehoteliswritingthejobtosumupdownstage,answeraroundmoveservice,haveapublichousebelowdownstagejobsumsupmodeleay,offerrefereiworks,acplishdownstageclerkfromclerkofaguestroom,untilriseforoldhallaistantmanager,acquiredtheknowledgethatdoesnotha belowthejobsummedupfirsthalfoftheyear2021:serveasthewindowofthehoteldownstage,itisthefirstimpreionthatthehotelgivesavisi,areaareaissmile,bouncy,withusthemostbeautifulonesidegreetsavisitor,leteverygues,l,wewanttosayhellotoactively,whenappellationguest,ifbefrequentvisitorisaboutaccuratewithoutthefullnamethatspeaksaguestbyaccidentandpost,thisareveryimportant,guestmetwhatexperiencehchasbefondofoftheguest ’shabitsandcustoms,individualeven,dohisbestcontentedguest,inviteguestliveeverytimeinn, ,wecancareaguestmore,askaguestmore,ifbenonlocalguest,canexplainlocallocalcustomsmoretothem,introducetheseatofstation,bazaar,touristattractionactivelyforthem,enquirewhethertheguestisfatigue,apacedoesaceadd,whentheguestreturnsahouse,guestroommaketheroundsofthewardsneedstoawaitafewminutes,donotletagueststandingatthismoment,askaguesttositdowntowaitabit,activeinquiryguestliveshoworitisrightthehotelhaswhatopinion,donotletagsweet,avarietyofdisfortthatalsocaneliminateguesttobeencou,the,wanttopayattentiontoceremonycourtesy, whenchattingwiththeguest,lowerone ’sheadandoftenstaringataguestcontinuouslyisclodhopping,shouldlistenattentivelytotheguest ’sopinionmore,donotbreakguesttalk,theotherwiseinlisteningattentivelytobreaksbeck,uesttowanttosmile,specialwhenofferringcriticismtouswhentheguest,wemustmaintainsmile,guestangerisagaingreat,oursmilealsocangiveguest“ putoutafire” ,ipurposeandcourteousdiction,treatguesttowanttodoarrivaltogreetsoundfromtimetotome,gotosendsoundfromtimetotome,thereshoudialogshowsaniue,donotarguewiththeguest,beguestfault, eonly,k,payattentiontodetailonly,makefrombagatelle,makefromtheabit,seemixedguestinandouteveryday,providedifferentserviceforthem,solvevariouspro,butifeelverycontentedhowever,post,thejobthatalsoisoneselffeelsclinkingpride,mytruehimpaionpost,inthefollowingjob,icandogoodindividualjobtoplan,cancreateherehardpiecethosewhobelong
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