processmapping（ppt26）(全英文)-經(jīng)營(yíng)管理-全文預(yù)覽
【正文】 ntersink B C Ends Fastener/ bracket installation Clean, ident. and scratch repair Ship to next step C Inspect Inspect Company Confidential BB_M02 Process Version 3 January 2020 13 Different Types of Process Maps Deployment Flow Diagram Business Unit . Finances Top Mgt/ Corporate Define needs 21 days 15 days 6 days 5 days 17 days 7 days 71 days Prepare paperwork (CAAR amp。 approve CAAR Review amp。 Outputs (Y) ? Process Step Input (X) – Defined as any material or data required to execute an individual step in the process. These can be controllable or noise inputs, standard operating procedures: ? Controllable X – A “knob” variable or an input which can be readily measured and changed to determine the effect on an output (Y). ? Noise X inputs which are very difficult to control. ? Standard Operating Procedures (SOP’s) – A set of instructions or standards that identifies how the process step should be executed. ? Process Step Output (Y) – The output of a process step in which a characteristic about it can be measured.. Our goal using MEDIC will be to determine which inputs are controlling our Project Y Y=f(x1, x2, x3,….) Company Confidential BB_M02 Process Version 3 January 2020 20 Data Collection Points ? Data Collection Points – A location in the process where data is currently being collected, these can be ? process inputs ? process outs ? Process controls – Remember we want to control the inputs so we can proactively control the outputs Process Step Inputs X1 (C) X2 (C) X3 (N) SOP1 Outputs Y1 Y2 Process Controls X4 (N) X5 (C) X6 (C) (N) – Noise Variable (C) – Controllable Variable Company Confidential BB_M02 Process Version 3 January 2020 21 Performance measurement ? You need to measure those things which will help you to: – assess the current performance – detect changes in performance – find the causes of changes – improve performance – benchmark your performance. ? Your metrics should: – Be measurable – Be unbeatable – Encourage the right behaviour . All projects require a Performance Metric!!! Company Confidential BB_M02 Process Version 3 January 2020 22 Developing the Process Map ? Team Effort – Given scope of project, one person does not have all of the process knowledge : – Manufacturing Engineers Sales Personnel – Line Operators Marketing Personnel – Line Supervisors Maintenance Technicians ? Inputs to the Process Mapping Exercise. – Operator Manuals / ISO Procedure’s – Engineering Specifications – Operator Experience – Fishbone / Brainstorming 5M’s and a P ? Machine (Equipment), Method (Procedures), Measurement, Materials, Mother Nature (Environment), People As the team leader, prior to working with the team to develop the Map, always walk the process first!!! Company Confidential BB_M02 Process Version 3 January 202
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