【正文】 ment在商務(wù)場合使用手機(jī)的禮貌須知? Turn off the phone before entering a concert hall, theater, restaurant.? 進(jìn)劇院、音樂廳、餐廳時(shí)要關(guān)閉手機(jī)? Turn off the phone at all kinds of meeting or conference. 適時(shí)關(guān)機(jī) /調(diào)到震動(dòng)? If you are expecting an urgent call, let the chairman or your guests know about this and turn to vibrate. 如遇緊急電話，最好事先知會(huì)主持人或談話的對方 (離場的時(shí)候注意 ……)Good Handphone Manners手機(jī)禮儀216。 Caller’s Name ___________ (Would you mind to spell for me)216。 Point by point way will be more anized 說話有組織性 yourself a pause 有停頓的機(jī)會(huì) a good platform for people to listen and receive 讓他任有思想準(zhǔn)備聆聽 Pace is Important – Neither too Slow or too Fast不快不慢的節(jié)奏It’s because the ring tune starts on your line first beforethe caller, therefore if you pick up immediately, thecaller is not ready to hear the voice from you and itwill be rude and confusing.Phone is Answered on 2nd or 3rd Ring鈴響 23下才接電話 4 elements“Good morning” (Greeting)“XXX pany” (Destination)“This is Sandy Sun” (Identification)“How may I help you?” (Reaction)Answering the Phone接電話How about in our pany在我們公司接電話 4元素 “您好 ” (Greeting) “深圳高速 ” (Destination) “我是 XXX” (Identification) “很高興為您服務(wù) ” (Reaction)How about in our pany在我們公司打出電話時(shí) 4元素 “您好 ” (Greeting) “請問您是 XX先生 /小姐（或職稱 )嗎 ?” (Destination) “我是 深圳高速 XX部門 XXX” (Identification) “請問您現(xiàn)在方便接聽電話嗎 ?” (Request)Representative Identifies Self to CallWhen Answering Your Own Telephone接聽者應(yīng)表示身份“Mary Mao”“HR Department”內(nèi) 線電話 也要正式點(diǎn)，因 為 可能是外 線轉(zhuǎn) 入。不用消極的詞匯，如：果你忘記了，你應(yīng)該等。甚至可以先發(fā)傳真 /電子郵件讓對方明確要點(diǎn)。否則另約時(shí)間打過去。? 如果打錯(cuò)電話，應(yīng)該在掛之前道歉。l 從自己開始216。 Ask for a guest list向主人要一份賓客名單216。 Good newsConversation in Networking寒暄時(shí)交談話題的選擇Bad Topics216。 Current event216。 Not too early or too late 不要早到也切勿遲到? If the event is a dinner party and you’re running late, phone ahead to the request that the host start without you 如果赴宴將要遲到 ,先打電話通知主人? Do not assume that additional pany is wele 切勿自認(rèn)為額外的伙伴也會(huì)受歡迎Arriving at an Event到達(dá)社交場合216。 Being a Gracious Guest 做一個(gè)禮儀得體的客人216。? 如果想分享事物，請事先和廚師溝通。? 甜點(diǎn)一點(diǎn)一點(diǎn)吃。? 中途離開，刀叉可以八字形放在盤中。吃到最后的湯，將盤往外傾斜用勺從里往外舀。e – Meat (Steak, Lamb, Duck, Chicken, Pork……) Seafood (Fish, Prawn, Crabmeat……)4)Dessert – Cake, Fruit, Icecream, Cheese……Reading Menu and Ordering閱讀菜譜及點(diǎn)餐Table Setting餐具擺放注意事項(xiàng)：? 餐具由外到里拿，刀刃朝里，叉尖朝上。 The purpose of the client’s visit 了解客戶拜訪的目的? Your Client should be on your right 前為尊，右為大? Your Client should be at the center 三人行，中為尊? Should let your female client move a bit in front of you 男女同行，女士優(yōu)先Receiving Clients at Your Office (II)接待禮儀? Climbing up staircase 上樓梯（客人先） ? Getting into lift 進(jìn)電梯 – 我們先進(jìn)入電梯控制Receiving Clients at Your Office (III)接待禮儀? Climbing down staircase 下樓梯（我們先） ? Getting out of the lift 出電梯 – 則客人先出v Seating height 座位的高度v Blinding light ing in through windows 從窗簾透入的光線v A desk as a barrier 書桌成為你與客人的障礙v Refreshments 茶水的招待v Interruptions 避免受到妨礙Receiving Clients at Your Office (IV)接待禮儀對坐（上司和部下）Receiving Clients at Your Office (IV)接待禮儀AB側(cè)向（適合方桌）橫坐（通常不適合商務(wù)場合）選擇 合適的座位ABBAv Making appointment 拜訪前應(yīng)先預(yù)約v Reconfirm once again on the day of the meeting 拜訪當(dāng)天應(yīng)聯(lián)系被拜訪者，做再次確認(rèn)v Punctuality 準(zhǔn)時(shí)到達(dá)v Upon arrival – How you should present yourself 到達(dá)后 你應(yīng)如何自我介紹 Manners to be observed at waiting area 等候時(shí)應(yīng)注意的禮貌Business Meeting at Client’s Office商務(wù)拜訪會(huì)議v Express your thanks to who ever leads to the meeting room 被引進(jìn)會(huì)客室時(shí)，向引路者表示感謝v Let your client know how much time you have for this meeting (If you have another one to follow) 如你有其他的會(huì)議應(yīng)提早通知客戶v Thanks your client’s time in attending this meeting 會(huì)議結(jié)束后，道別時(shí)，必須感謝被拜訪者給予這個(gè)會(huì)議的時(shí)間v Dress for the occasion 注意著裝 Business Meeting at Client’s Office商務(wù)拜訪會(huì)議Car taking車的座次Driver DA C BDriver (host) + VIP A B C DBoss AB D CBoss (host) + VIP A B C D主持人的開場白35分鐘簡潔明確內(nèi)容包括：會(huì)議目的介紹與會(huì)者發(fā)言時(shí)間分配紀(jì)律規(guī)則制定會(huì)議記錄者How to chair a Meeting with Professionalism如何專業(yè)的主持會(huì)議? 冷場時(shí)會(huì)議主持者先挑熟悉內(nèi)容的人發(fā)言。上級(jí)應(yīng)該說 “我的同事……” ，下級(jí)則需記住 “老板永遠(yuǎn)是老板 ”。 同樣的，在接受名片時(shí)亦應(yīng)雙手接過來。Business Introduction商務(wù)介紹 The Greatest Fears about Making an IntroductionBusiness Introduction商務(wù)介紹Fetting a Person’s Name忽然忘記客人名字Mispronouncinga Person’s Name說錯(cuò)客人的名字Hearing a Name But Not Understanding . Giancarlo Ermotti李祎范赟Title puts the person into context for others. 頭銜把人們放進(jìn)恰當(dāng)?shù)纳鐣?huì)角色中去。 商務(wù)禮儀與專業(yè)形象Professional Business Etiquette Training Communication Manner in the business World 商務(wù)世界里的交流方式Social Manner and Style社交禮儀和