【正文】
Goal Improvement Cycle Customer Focus Planning Process Total Participation Process Management 4 4 4 4 3 3 3 3 2 2 2 2 1 1 1 1 169。 1995 GOAL /QPC StepbyStep Construction ? Step 3 Construct the Chart ABCDEFGHMJII p. 138 Radar 4 169。169。 1995 GOAL /QPC Steps at a Glance: Radar Chart CG p. 175 Radar 3 Assemble the right team Define rating categories Does team represent many views? Post ratings on spokes Connect the ratings Yes Yes Start Plan improvement on an important category with a big gap Use the team for consensus rating? No Is the most important category known? Yes No Do it! Individuals rate categories Highlight ratings