【正文】 ivision OperationsA daily parison of guest accounts ( and non – guest account having activity ) with revenue center transaction information . A night audit, so called because it is usually performed at night, helps guarantee accuracy in front office accounting.NIGHT AUDITORAn employee who checks the accuracy of front office accounting records and piles a daily summary of hotel financial data as part of the night audit. In many hotels, the night auditor is actually an employee of the accounting division.NIGHT SHIFT A hotel work –shift, generally 11:00 .to 7:00 .NO – POST SHIFTA term used to indicate a guest who is not allowed to charge purchases to his or her room account.NO – SHOWA guest who made a room reservation but did nor register or cancel.NON – AFFILIATE RESERVATION NETWORKA central reservation system which connects independent (non – chain) properties.NON – AUTOMATEDA system of front office record – keeping characterized by the exclusive use of hand written forms. The elements of non – automated systems have determined the structure of many front office processes in even the most advanced automated facilities.NON – GUEST ACCOUNTAn account created to track the financial transactions of a local business or agency with charge privileges at the hotel, a group sponsoring a meeting at the hotel, or a former guest whose account was not settled at the time of departure.NON – GUEST FOLIOA folio used to chart transactions on an account assigned to a local business or agency with hotel charge purchase privileges, a group sponsoring a meeting at the hotel, or a former guest with an outstanding account balance.NON – GUEST LEDGERSee City ledger.OBJECTIVEA measurable end that an organization must achieve in order to effectively carry out its mission.ORCUPANCY PERCENTAGE Page 18 of 32Rooms Division OperationsAn occupancy ratio that indicates the proportion of rooms sold to rooms available for sale during a specific period of time.OCCUPANCY RATIOA measurement of the success of the hotel in selling rooms. Typical occupancy ratios include average daily rate, average rate per guest, multiple occupancy statistics, and occupancy percentage.OCCUPANCY REPORTA report prepared each night by a front desk agent that lists the rooms occupied that night and indicates those guests expected to check out the following day.OCCUPIEDA room status term indicating that a guest is currently registered to the room.ON – CHANGEA room status term indicating that the guest has departed, but the room has not yet been cleaned and readied for resale.OPENThe status of a date for which a reservation system can still accept reservations.ORGANIZATION CHARTA schematic representation of the relationships among positions within an organization, showing where each position fits into the overall organization an illustrating the divisions of responsibility and lines of authority.ORIENTATIONA term used to describe the state when the totals of debit amounts and credit amounts for a set of accounts are not equal.OUT – OF – ORDERA room status term indicating that the room cannot be assigned to a guest. A room may be out – of – order for maintenance, refurbishing , extensive cleaning , or other reasons.OUTSTANDING BALANCEThe amount the guest owes the hotel – or the amount the hotel owes the guest, in the event of a credit balance at settlement.OVERAGEAn imbalance that occurs when the total of cash and checks in a cash register drawer in greader than the initial bank plus net cash receipts. Page 19 of 32Rooms Division OperationsOVERBOOKINGAccepting more reservations than there are available rooms.OVERDUE ACCOUNTA city ledger account that is unpaid beyond the current billing period, usually between