【正文】 ng dect phone. 通常在放置小靈通電話的地方，須有記錄遺失電話的日期和情況的記錄 Housekeeping – Policies amp。F record sheet. 文員必須如實記錄在相關(guān)單據(jù)上Hand it over while you go for lunch. Never put any found item at the pantry. 當(dāng)你吃飯時遺留物品要做交接，千萬不要隨便放在工作間When turning in the Lost and Found, please note the accurate place or room number where item is found. Pls. sign on the Lamp。 Found claim form.客人認(rèn)領(lǐng)物品時要出示身份證或護(hù)照，并禮貌的請他簽收，見失物招領(lǐng)單。Room inventory should be checked monthly and Famp。 guest room linen inventory taking should be piled within 3 days after the activity. 當(dāng)盤點完成后3天內(nèi)要將各項數(shù)據(jù)匯編完成Cc copies to Finance and concerned department head 附件抄送財務(wù)部及相關(guān)部門 Housekeeping – Policies amp。 personal hygiene’參照儀表儀容標(biāo)準(zhǔn)檢查你自己的制服，沒有污漬，破損，或紐扣丟失Men’s hair should not touch collar or your face No side burns. Women’s hair tied up neatly No heavy make up and nail polish. No long dangling earrings. Black color sock. Check whether name tag is worn properly.男員工發(fā)不過領(lǐng)，胡須剔干凈，女員工長發(fā)要盤起，不化濃妝，指甲光亮，不戴夸張耳飾。 Procedures Manual客房部 制度和流程指南Subject: SIGN OUT PROCEDURE主題：簽退程序Ref: 參考號：RMS HSKPSOP013Prepare by: Housekeeper 起草：行政管家Date: 日期：20090728Approved by: General Manager批準(zhǔn)：總經(jīng)理Date: 日期：20090728
。 time on sign in sheet, radio (dect phone) and sign on key logbook amp。 hook up with the trousers / skirt. 鑰匙鏈必須用掛勾勾在褲子或裙子上，然后將鑰匙放在兜內(nèi)Pay attention that there is no magnetic or hard items in the pocket. 注意兜內(nèi)不要有帶磁或堅硬的物品Key is not bent or broken , if not inform Clerk or Supervisor . 鑰匙有斷裂的現(xiàn)象要通知文員或主管Key must not be lent to anyone of other departments after taking. 領(lǐng)取鑰匙后不得轉(zhuǎn)借給部門人員Clerk must check the distribution according to the record after pleting the distribution. 文員必須依照鑰匙發(fā)放記錄來檢查鑰匙的分配Pay attention to keys’ correct distribution. 注意鑰匙被正確的分發(fā)Lock the key box in case of loss. 為防止丟失，鑰匙柜必須鎖上 Housekeeping – Policies amp。B or guest room linen inventory is being taken. 制服房必須在盤點餐飲或客房布草后完成所有布草的計算工作A separate report recorded the figure of Famp。 F item.跟酒店相同的物品不能被當(dāng)作失物招領(lǐng)處理 Housekeeping – Policies amp。If you have any questions about Lost and Found, you should contact your Supervisor right away. 如果你對失物招領(lǐng)有任何疑問，你可以馬上聯(lián)系你的主管In order to handle inquires and ease of locations, the Administrative Associate of Housekeeping Department is responsible for the Lost and Found logbook, the logbook includes the date, the place, guest’s name, the article’s name and the finder for all items.為了處理詢問和方便定位，客房部管理人員有責(zé)任制定失物招領(lǐng)登記簿，內(nèi)容包括：日期，地點，客人姓名，物品名稱，和發(fā)現(xiàn)人All details must be recorded down right away after she/he receives call from Guest Assistant Manager of reporting當(dāng)他/她收到來自值班經(jīng)理的電話時要匯報所有的被記錄下來的細(xì)節(jié)Register all the information in the Lost and Found form and attached it to the bag. Pay attention to attach it securely to avoid losing it. 登記所有的訊息在失物招領(lǐng)單上，并附在裝物品的袋子上，要注意的是系牢固不要丟失。 Procedures Manual客房部 制度和流程指南Subject:LOST AND FOUND PROCEDURE主題： 失物招領(lǐng)程序Ref: 參考號：RMS HSKPSOP009Prepare by: Housekeeper 起草：行政管家Date: 日期：20090728Approved by: General Manager批準(zhǔn)：總經(jīng)理Date: 日期：20090728OBJECTIVE 目的To unify the administration ofLost and Found to ensure the safety of guest’s belonging is to show respect to guest統(tǒng)一管理失物招領(lǐng)，確?？腿素敭a(chǎn)安全顯示出我們對客人的尊重PROCEDURES 流程Any Lost and Found item is to turned into the Housekeeping office immediately. 任何失物必須及時交道客房部辦公室Housekeeping Office is responsible for the administration of all Lost and Found 客房部辦公室負(fù)責(zé)管理所有失物招領(lǐng)事宜Anything in a C/O room should be treated as Lamp。站直不要懶懶散散的Greet the guests with smile and in a clear voice amp。如果不能運作良好的話，將會直接影響服務(wù)質(zhì)量，工作效率及酒店聲譽。 Procedures Manual客房部 制度和流程指南Subject: BODY LANGUAGE AND ATTITUDE 主題：肢體語言及態(tài)度Ref: 參考號：RMS HSKPSOP003Prepare by: Housekeeper 起草：行政管家Date: 日期：20090728Approved by: General Manager批準(zhǔn)：總經(jīng)理Date: 日期：20090728OBJECTIVE 目的Good and polite manner shows respect to our guests. 良好及禮貌的舉止顯示我們對客人的尊重PROCEDURES 流程 Maintain good manners at any place and at any time when at work, pay attention to your cleanliness. Wear your name tag at all times.工作期間在任何時間，地點保持良好的禮貌，注意個人清潔，佩戴名牌Do not put your hand into your Pockets. 手不要插在兜里Do not lean against the wall at any time. 任何時間不要倚靠著墻站著Do not smoke, pick teeth, spit or clean your nails in public. 在公共場所不許抽煙，剔牙，吐談或剪指甲Walk quickly but not run. 走路要快，但不要跑When walking shoulder to shoulder with guests, let guest go first. 當(dāng)與客人并排時，請客人先走When talking with guest, be polite and smile.當(dāng)與客人談話時要有禮貌并保持微笑Maintain a respectful distance with guest when speaking. 與客人談話要保持一定的距離Stand straight, never cross your arms. 要站直，雙臂不能交叉在胸前Maintain eye contact with guest. 保持與客人的眼神接觸Listen earnestly to guest and do not disturb when guest is talking.當(dāng)客人說話時要認(rèn)真聽，不要隨便打斷。 Supplies Setup 客用品配放15. “Do Not Distribute” Procedure for Rooms 房間“請勿打擾”程序 16. Clean Room Procedure清潔房間程序17. How to Clean Electric Kettle怎樣清潔電水壺.18. How to Clean the Glasses怎樣清潔玻璃杯19. How to Clean Ice Bucket 怎樣清潔冰桶20. How to Change Pillow Case 怎樣更換枕套21. How to remove laundry wooden boxes / hangers 撤出送衣籃及衣架22. Reporting to the Guest Floor 到樓層報到23. How to make up bed 怎樣做床24. How to Clean the Bath Room Floor 怎樣清潔浴室地板25. How to Clean the Mini Bar 怎樣清潔小酒吧26. How to Dust the Furniture 怎樣給家具擦塵27. How to clean the mirror 怎樣清潔鏡子28. How to Clean the Bath Tub 怎樣清潔浴缸29. How to Clean Shower Room 怎樣清潔淋浴間30. How to Clean the Bath Room Wall 怎樣清潔浴室墻面31. How to clean the vanity top and hand basin 怎樣清潔面臺和面盆32.