埃森哲-知識管理戰(zhàn)略(文件)
【正文】 Community Management ? Archive/Delete ? Activity Monitoring ? Aging ? Community Member ? Expert ? Content Manager ? Knowledge Technologist ? Knowledge Sponsor ? Knowledge Integrator ? Synthesize ? Validate ? Valuation LAN ? Translators ? Security ? Alerts Information Interfaces Communication amp。Accenture, 2022 Knowledge Spiral Collaboration Externalization Combination Internalization 2 1 3 4 Nonaka, I. And H. Takeuchi, The KnowledgeCreating Company. New York: Oxford Univ. Press, 1995. ? Messaging ? Peer2Peer ? eTeamSpaces/ eConferencing ? Discussion Forums ? Content Management ? Knowledgebases ? Workflow ? Portals ? eLearning ? Searching ? Personalization ? Push/Profiles ? Knowledge Mapping ? Data Mining ? Synthesized Knowledge Accenture KM Model Work Models Transaction Model Expert Model Integration Model Network Model ? Systematic, repeatable work ? Highly reliant on formal processes, methodologies, or standards ? Dependent on tight integration across functional boundaries ? Routine work ? Highly reliant on form
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