【正文】 ..................................................... 114 變更與交付工件 ..................................................................................................................... 114 管理基線 ................................................................................................................................. 115 管理軟件系統(tǒng)交付 ................................................................................................................. 116 變更請(qǐng)求管理 ......................................................................................................................... 116 監(jiān)測(cè)與報(bào)告配置狀態(tài) ............................................................................................................. 121 質(zhì)量保證方案 .................................................................................................................................... 121 項(xiàng)目質(zhì)量方針 .......................................................................................................................... 121 項(xiàng)目質(zhì)量目標(biāo) .......................................................................................................................... 121 軟件開發(fā)維護(hù)服務(wù)外包 第 V 頁(yè) 質(zhì)量保證承諾 .......................................................................................................................... 122 項(xiàng)目質(zhì)量范圍和標(biāo)準(zhǔn) ............................................................................................................. 122 質(zhì)量范圍 ................................................................................................................................. 122 質(zhì)量標(biāo)準(zhǔn) ................................................................................................................................. 123 質(zhì)量管理 ................................................................................................................................... 123 質(zhì)量保證的基本思想 ............................................................................................................. 123 軟件生產(chǎn)過(guò)程中主要的工作活動(dòng) ......................................................................................... 125 質(zhì)量過(guò)程管理 ......................................................................................................................... 126 質(zhì)量保證專項(xiàng)活動(dòng) SQA ........................................................................................................ 127 軟件工作產(chǎn)品質(zhì)量審計(jì)和相關(guān)文檔 ..................................................................................... 128 項(xiàng)目溝通管理 .................................................................................................................................... 130 項(xiàng)目實(shí)施各方職責(zé) ................................................................................................................. 131 需要用戶和原承建商配合的建議 ...................................................................................... 132 項(xiàng)目管理方面 ......................................................................................................................... 132 軟件開發(fā)階段 ......................................................................................................................... 132 培訓(xùn)組織工作 ......................................................................................................................... 133 項(xiàng) 目驗(yàn)收階段 ......................................................................................................................... 133 客戶交互的安排 ...................................................................................................................... 133 項(xiàng)目風(fēng)險(xiǎn)管理 .................................................................................................................................... 134 風(fēng)險(xiǎn)管理過(guò)程 .......................................................................................................................... 134 風(fēng)險(xiǎn)管理計(jì)劃 ......................................................................................................................... 134 項(xiàng)目風(fēng)險(xiǎn)的跟蹤 ..................................................................................................................... 134 項(xiàng)目風(fēng)險(xiǎn)管理計(jì)劃 ................................................................................................................. 135 本項(xiàng)目風(fēng)險(xiǎn)和對(duì)策 ................................................................................................................. 136 項(xiàng)目文檔提交件管理 ....................................................................................................................... 137 項(xiàng)目交付物 .............................................................................................................................. 137 遞交成果的簽署 ...................................................................................................................... 138 遞交成果的拒絕 ...................................................................................................................... 139 針對(duì)本項(xiàng)目的具體承諾 ................................................................................................................... 140 7 結(jié)束語(yǔ) .......................................................................................................................................................... 142 東軟與勞動(dòng)保障信息化建設(shè) .......................................................................................................... 142 東軟與無(wú)錫金保信息化建設(shè) .......................................................................................................... 143 預(yù)祝項(xiàng)目圓滿成功 ........................................................................................................................... 144 軟件開發(fā)維護(hù)服務(wù)外包 第 1 頁(yè) 1 項(xiàng)目概述 無(wú)錫 市金保工程自 2020 年上線以來(lái)，信息系統(tǒng)運(yùn)行穩(wěn)定，應(yīng)用軟件滿足了勞動(dòng)保障業(yè)務(wù)不斷發(fā)展的需要，實(shí)現(xiàn)了勞動(dòng)就業(yè)和社會(huì)保障業(yè)務(wù)辦理的一體化，整個(gè)應(yīng)用軟件于 2020 年 5 月份完成驗(yàn)收。軟件開發(fā)維護(hù)服務(wù)外包 第 I 頁(yè) 軟件開發(fā)維護(hù)服務(wù)外包