【正文】 .............................................................................................. 6 維修類型 ........................................................................................................... 6 基礎(chǔ)參數(shù) ....................................................................................................................... 7 基本參數(shù)設(shè)置 ................................................................................................... 7 2. 客戶管理 ................................................................................................................................... 8 潛在客戶 ....................................................................................................................... 8 展廳接待 ........................................................................................................... 8 客戶信息 ........................................................................................................... 9 跟進(jìn)活動(dòng) ........................................................................................................... 9 跟進(jìn)任務(wù)定義 ................................................................................................. 10 QCS 流程 ......................................................................................................... 10 保有客戶 ..................................................................................................................... 11 保有客戶維護(hù) ................................................................................................. 11 車主車輛管理 ............................................................................................................. 12 車輛過(guò)戶 ......................................................................................................... 12 修后三天跟蹤 ............................................................................................................. 12 分配回訪任務(wù) ................................................................................................. 12 錄入回訪結(jié)果 ................................................................................................. 13 回訪結(jié)果查詢 ................................................................................................. 13 回訪結(jié)果匯總報(bào)表 ......................................................................................... 14 客戶流失跟蹤 ............................................................................................................. 15 客戶流失報(bào)警 ................................................................................................. 15 流失報(bào)警錄入回訪 ......................................................................................... 15 流失報(bào)警錄入回訪結(jié)果查詢 ......................................................................... 16 3. 整車管理 ................................................................................................................................. 16 訂單管理 ..................................................................................................................... 16 銷售訂單 ......................................................................................................... 16 服務(wù)訂單 ......................................................................................................... 16 調(diào)撥訂單 ......................................................................................................... 17 經(jīng)理審核 ......................................................................................................... 18 訂單財(cái)務(wù)審核 ................................................................................................. 18 銷售綜合查詢 ................................................................................................. 19 調(diào)撥申請(qǐng)單 ..................................................................................................... 19 調(diào)撥申請(qǐng)單審核 ............................................................................................. 20 整車庫(kù)存 ............................................