如何解決問題introduction to problem analysis(文件)
【正文】 。 Director of Programmes and Member of Governing Council, The Institute of Business Development。 External Examiner (MBA Programme), Ladoke Akintola University of Technology。 Associate, Chartered Institute of Personnel Management of Nigeria。 Fellow, American Academy of Financial Management。 Project Manager EBusiness。 Director of Training, International Council of Business Development Professionals。Introduction to Problem Analysis Dr. Elijah Ezendu FIMC, FCIM, FIIAN, FBDI, FAAFM, FCCM, MIMIS, MITD, ACIArb, ACIPM, PhD, DocM, MBA, CWM, CBDA, CMA, MPM, PME, CMC Learning Objectives At the end of the course, participants should be able to do the following: ? Identify importance of problem analysis ? Identify workable model for problem analysis ? Apply multiple techniques of problem analysis in ascertainment of key causes ? Use problem analysis to increase effectiveness of managerial capacity Problem Analysis is used to find the cause of a positive or negative deviation. When people, machinery, systems, or processes are not performing as expected, Problem Analysis points to the relevant information and leads the way to the root cause. The process is used to gather and analyze just the information needed to find and correct the true cause of a problem, making it particularly effective in today’s datarich environment. This promotes rapid and accurate issue resolution. Source: KepnerTregoe “Problem analysis can be defined as dissecting and thoroughly studying a problem with the objective to understand how the problem emerged and how it grew to its current proportions.” Coert Visser “It is the theory through which we observe a situation that decides what we can observe.” Einstein Types of Organisational Problems ? Technical Problem ? Process Problem ? Policy Problem ? Functional Problem ? Cultural Problem ? Structural Problem ? Procedural Problem ? Capacity Problem ? People Problem ? Location Problem ? Materials Problem Approaches in Problem Analysis ? Phenomelogical/ Social Constructivist This involves shedding light on assumptions and definitions based on value. ? Positivist/ Functionalistic This is a factfinding approach that focus on ascertainment of cause and effect. Model of Problem Analysis Verification of subject of analysis Identification of problems related to subject Ascertainment of key p
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