【正文】 never plete, accurate or reliable ? Some information is plete, accurate and reliable ? Most information is plete, accurate and reliable ? Information is plete and reliable ? No terminals in maintenance areas ? Some terminals in maintenance areas ? Sufficient terminals in maintenance areas ? PCs in all areas for all users ? No reporting from system ? Batch production of standard reports with little flexible, online reporting capabilities ? Online generation of standard reports with little flexible, online reporting capabilities ? Comprehensive standard reporting is plete and timely with flexible, online reporting capabilities ? Understood only by systems personnel and used for a select applications by ‘power’ users ? Understood and used only by maintenance planners and supervisors to log maintenance activity ? Understood and used by maintenance planners and supervisors and select production and maintenance management. Used to log maintenance activity, effectively plan and schedule work and assist in daily maintenance activity ? Understood and widely used by all, including hourly. Used extensively to log maintenance activity, effectively plan and schedule work, assist in daily maintenance activity, analyse maintenance performance and assist in decisionmaking and aid in regulatory pliance Computer system training ? Little training on system ? Onthejob training for employees ? Training available at user initiation ? Formal training program tailored to specific user needs ? Informal and differing procedures for users ? Defined procedures but not consistently applied in all areas ? Defined procedures consistently applied in all areas for some functions ? Defined procedures consistently applied in all ares for all functions with system in place to update as needed ? No manuals are available ? Manuals are outdated and available in few areas ? Current manuals available in few areas ? Current, userfriendly manuals available in all areas Continued . . . 981009SYQNA001DMCP1 12 MAXIMISE EFFICIENCY: SYSTEM SUPPORT (Continued) Component Poor Average Good Worldclass Equipment history storage and retrieval ? No historical downtime trending ? 10–30% of critical equipment is trended for downtime ? 50–80% of critical equipment is trended for downtime ? 100% of critical equipment is trended for downtime ? No equipment repair history covered ? Repair history for 20–30% of equipment, including 50% of critical equipment ? Repair history for 60% of equipment, including 80% of critical equipment ? Repair history for 80% of equipment, including 100% of critical equipment. Repair history is online and easily accessible ? No closeout data recorded on work orders and many work orders open on system ? Work orders closed regularly with no information ? Work orders closed regularly with description of work pleted ? Complete closeout procedures on work orders to include date of work, crew materials used, rootcause analysis, unusual conditions, work performed and originator informed of pletion ? Equipment history is not used by maintenance ? Informal/inconsistent use of equipment histories for planning execution ? Use of equipment history on all planned work orders ? Full use of equipment history for planned repair execution and equipment analysis ? No equipment information recorded for new equipment ? Some equipment information recorded but not maintained ? Complete equipment information recorded for most items, but inconsistently maintained ? Complete technical data on equipment recorded and maintained 。 little to no coaching ? Formal training program focused on key skills。 accountability is consistent and shared by maintainers, operations, and engineering ? Goals exist, but are not publicised or tracked。 PM needs adjusted from PM histories, based on conditions ? No condition monitoring (‘predictive maintenance’) ? Condition monitoring used haphazardly ? Condition monitoring used where direct cost justified ? Condition monitoring used where costeffective based on total cost ? No MTBFs or MTBRs puted ? MTBFs and MTBRs on 25% of critical equipment puted and tracked ? MTBFs and MTBRs on 50%of critical equipment puted and tracked ? MTBFs and MTBRs on100% of critical equipment puted and tracked ? Schedule for servicing and preventive maintenance activities not updated periodically ? Schedule for servicing and preventive maintenance activities periodically updated for some equipment ? Schedule for servicing and preventive maintenance activities periodically updated for most equipment ? Schedule for servicing and preventive maintenance activities periodically updated for 100% of equipment Lifecycle purchasing strategies ? Equipment/subponents purchased on lowest upfront cost ? Some purchasing on direct lifecycle cost where technicians insist upon it ? Equipment/subponents purchased on total direct maintenance lifecycle costs ? Equipment purchased