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? Take on of 1,463 BBC staff and integration into SBS ? Maintenance of Trade Union relationships ? Growth of external market opportunities ? Amortisation of Goodwill during the first 10 years We couldn’t deliver the services without buying the pany, and we wouldn’t buy the pany without the 10 year contract 6 Global work of innovation The challenges ? Building a first class relationship ? Integrating two sizeable businesses ? Winning the ‘minds’ of our people ? Delivering an extensive transformation programme ? Managing numerous partners and suppliers ? Extending services into other BBC areas ? Growing the non BBC business 7 Global work of innovation Operational scale ? 28,000 PCs ? 8,000 mobiles ? 1,600 applications ? 37,000 fixed handsets ? 15,000 miles of work ? 2,000+ managed servers ? 45,000 concurrent streams ? 70 broadcast channel streams ? billion web page impressions monthly ? 94,000,000 call minutes managed annually ? 238,000 calls from the public handled per month ? 25,000 broadcast feeds booked, managed every year ? 151 national and international sites managed on the BBC Network ? 29,000 hours of Digital TV output coded and multiplexed every month 8 Global work of innovation ? By 2000, outsourcing was firmly established as part of the BBC culture BBC Procurement approach The first step was to establish an approach to the procurement process that would meet the following objectives: ?Provide a flexible framework to ensure that