【正文】 看到機(jī)會(huì) ? FOCUS ON SUSTAINABILITY 注重可持續(xù)性 ? FOCUS ON QUALITY OF LIFE ISSUES 注重生活質(zhì)量問題 LEADERSHIP CHANGES 領(lǐng)導(dǎo)變革 ? Command and Control ….. Obsolete ? 命令和控制 ——過時(shí) ? Leadership from on high … Obsolete ? 從上至下的領(lǐng)導(dǎo) ——過時(shí) ? New Leadership needs new skill sets ? 新的領(lǐng)導(dǎo)需要新的技能組合 ? Improvisation/Inspiration/Cooperation ? 即興 /鼓勵(lì) /合作 ? Leadership attributes of Women fit well ? 女性領(lǐng)導(dǎo)特質(zhì)很適合 ? Cultivate great talent in employees ? 培養(yǎng)員工巨大才能 ? Not just Continuous Improvement, but … ? 不僅是持續(xù)改進(jìn)，而是 …… ? Need to Inspire, Liberate and Achieve ? 需要鼓舞，釋放和完成 ? Playing leadership roles at all levels ? 在所有層級(jí)上都有領(lǐng)導(dǎo)角色 LEADERSHIP ROLES 領(lǐng)導(dǎo)者的角色 ? The Leader as Visionary 領(lǐng)導(dǎo)者有遠(yuǎn)見 ? The Leader as Problem Solver 領(lǐng)導(dǎo)人是問題解決者 ? The Leader as Team Builder 領(lǐng)導(dǎo)是團(tuán)隊(duì)建設(shè)者 ? The Leader as Manager 領(lǐng)導(dǎo)者是經(jīng)理人 ? The Leader as Communicator 領(lǐng)導(dǎo)人是傳播者 ? The Leaders as Power Distributor 領(lǐng)導(dǎo)人是有力的分銷商 ? The Leader as Liaison 領(lǐng)導(dǎo)者聯(lián)絡(luò)人 ? The Leader as Planner 領(lǐng)導(dǎo)者是規(guī)劃師 ? The Leader as Teacher or Coach 領(lǐng)導(dǎo)者是教師或教練 FATAL FLAWS 致命缺點(diǎn) ? INABILITY TO LEARN FROM MISTAKES 無法從錯(cuò)誤中學(xué)習(xí) ? POOR RELATIONSHIP BUILDING SKILLS (Aloof, Uncooperative) 建立關(guān)系的技巧貧乏（超然，不合作） ? LACK OF OPENNESS TO NEW IDEAS 面對(duì)新思路缺乏開放性 ? LACK OF ACCOUNTABILITY 缺乏責(zé)任 ? LACK OF INITIATIVE 缺乏主動(dòng)性 ? BEING PERCEIVED AS INEFFECTIVE 被視為無效 ? ACTING IRRESPONSIBLY 行動(dòng)不負(fù)責(zé)任 COMMUNICATION MODEL 通訊模型 ? MESSAGE, ENCODED 信息編碼 ? SENDER RECEIVER 寄件人 接收機(jī) ? FILTERS, DECODED 過濾器，解碼 ? NOISE –BARRIERS INTERFERENCE 噪音 屏障 干擾 ? FEEDBACK – (FEEDFORWARD) 反饋 （前饋） ? EFFECTIVE COMMUNICATION 有效溝通 ? TIPS: . 要訣 WHAT MAKES PEOPLE WANT TO WORK? 什么使得員工想要工作？ ? MONEY/BENEFITS ? 金錢或利益 ? EXPERIENCE HAPPINESS ? 體驗(yàn)幸福 ? ACHIEVEMENT ? 成就 ? RECOGNITION ? 認(rèn)可 ? INCREASE IN RESPONSIBILITY ? 增加責(zé)任 ? GROWTH AT WORK ? 工作中成長(zhǎng) ? CHALLENGING WORK ? 有挑戰(zhàn)性的工作 ? POSSIBILITY OF ADVANCEMENT ? 提高的可能 MASLOW 馬斯洛 ? HIERARCHY OF NEEDS 需求層次 SAFETY PHYSIOLOGICAL NEEDS BENEFITS OF RECOGNITION 識(shí)別 的好處 ? Attract and develop more talent 吸引和開發(fā)更多人才 ? Increase in productivity 提高生產(chǎn)率 ? Increase in profitability 增加盈利 ? Reduce turnover (2030% down to 4%) 減少周轉(zhuǎn)率（ 2030 ％下降到 4 ％ ） ? Increase in worker job satisfaction 增加工人的工作滿意度 ? Establishes trust 建立信任 ? Can further the anizational goals 可以推進(jìn)組織目標(biāo) PERSPECTIVE 透 視 ? THEORY “X” “ X ”理論 Average person dislikes work 一般人不喜歡工作 A. P. has little ambition, avoids responsibility 一般人沒有多少野心，逃避責(zé)任 ? THEORY “Y” Y 理論 Work is as natural as play 工作與玩樂一樣自然 Many have capacity for creativity, problem solving, imagination 很多人有創(chuàng)造力，解決問題的能力和想象力 KINDS OF POWER 權(quán)利的種類 ? REWARD 獎(jiǎng) 賞 ? COERSIVE 專 制 ? EXPERT 專 家 ? REFERENT 參 考 ? PERSUASIVE 說服力 ? CHARISMATIC 個(gè)人 魅力 EMPOWERMENT 賦予權(quán)力 ? EMPLOYEES IN CHARGE OF ACTIONS AND DECISIONS 負(fù)責(zé)雇員的行動(dòng)和決定 ? REMOVING 清 除 ? EFFECTS 影 響 LESS COMMAND 少些指揮 MORE COMMUNICATION 多些溝通 FEELING OF BEING IN CONTROL 覺得被控制 MORE CONTRIBUTION ENCOURAGED 鼓勵(lì)多些貢獻(xiàn) ABUSE OF POWER 濫用權(quán)力 ? HARASSMENT AT WORK 騷擾工作 ? SEXUAL HARASSMENT 性騷擾 ? “DICTATORS” AT WORK 工作中的 獨(dú)裁者 THEORIES OF LEADERSHIP 領(lǐng)導(dǎo)理論 ? TRAIT THEORIES 特質(zhì)理論 ? BEHAVIOR THEORIES 行為理論 ? CONTINGENCY THEORIES 權(quán)變 理論 MOST DESIRABLE CHARACTERISTICS OF LEADERS 最可取的領(lǐng)袖特性 ? Honest 誠實(shí) ? Competent 有能力 ? Forwardlooking 前瞻性 ? Inspiring 鼓舞人心 ? Intelligent 智慧 ? Fairminded 公 正 ? Broadminded 寬闊的胸襟 ? Supportive