【正文】 .......................................................................33. 組織與員工類實(shí)體 ................................................................................................33. 戰(zhàn)略目標(biāo)與計(jì)劃類實(shí)體 ........................................................................................33. 合作伙伴信息域 ............................................................................................................34. 內(nèi)部工作信息域 ............................................................................................................34. 知識(shí)類實(shí)體 ............................................................................................................34. 信息交流類實(shí)體 ....................................................................................................34. 隊(duì)伍類實(shí)體 ............................................................................................................35. 計(jì)劃任務(wù)類實(shí)體 ....................................................................................................35. 考核類實(shí)體 ............................................................................................................352 / 155. 市場營銷信息域 ............................................................................................................35. 預(yù)測類實(shí)體 ............................................................................................................35. 營銷類實(shí)體 ............................................................................................................36. 銷售類實(shí)體 ............................................................................................................37. 業(yè)務(wù)產(chǎn)品信息域 ............................................................................................................38. 服務(wù)信息域 ....................................................................................................................38. 客戶關(guān)懷類實(shí)體 ....................................................................................................38. 專家服務(wù)類實(shí)體 ....................................................................................................39. 快速響應(yīng)服務(wù)類實(shí)體 ............................................................................................39. 高質(zhì)量服務(wù)類實(shí)體 ................................................................................................39. 運(yùn)營支撐信息域 ............................................................................................................40. 業(yè)務(wù)受理 ................................................................................................................40. 業(yè)務(wù)開通 ................................................................................................................40. 帳務(wù)結(jié)算 ................................................................................................................40. 故障處理 ................................................................................................................41第 4 章. 集團(tuán)公司級(jí)功能需求 ....................................................................................................42. 面向信息管理的需求 ....................................................................................................42. 大客戶資料管理 ....................................................................................................42. 知識(shí)庫管理 ............................................................................................................49. 產(chǎn)品管理 ................................................................................................................51. 文檔管理 ................................................................................................................53. 規(guī)則管理 ................................................................................................................56. 面向業(yè)務(wù)運(yùn)營的需求 ....................................................................................................59. 大客戶服務(wù) ............................................................................................................59. 市場營銷管理 ........................................................................................................74. 銷售管理 ................................................................................................................85. 面向經(jīng)營決策的需求 ....................................................................................................92. 綜合查詢 ................................................................................................................92. 綜合統(tǒng)計(jì) ................................................................................................................94. 綜合分析 ................................................................................................................95. 面向綜合管理的需求 ..................................................................................................104. 團(tuán)隊(duì)管理 ..............................................................................................................104. 員工管理 ..............................................................................................................107. 考核管理 ..............................................................................................................108. 成本管理 ..............................................................................................................109. 日常工作管理 ......................................................................................................111. 信息交流管理 ......................................................................................................112. 流程管理 ..............................................................................................................114. 系統(tǒng)管理的需求 ..........................................................................................................115. 職責(zé)與權(quán)限管理 ..................................................................................................115. 系統(tǒng)監(jiān)控 ......................................................................