【正文】 ..........................................................................13 客服中心 ..............................................................................................................................13 安全服務(wù) ..............................................................................................................................13 工程服務(wù) ..............................................................................................................................14 環(huán)境服務(wù) ..............................................................................................................................14 商務(wù)服務(wù) .....................................................................................................................................14 免費(fèi)服務(wù)項(xiàng)目： ..................................................................................................................14 有償服務(wù)項(xiàng)目： ..................................................................................................................14 人文服務(wù) .....................................................................................................................................154 / 63十一、 崗位職責(zé)與管理制度 .............................................................................................................15 園區(qū)服務(wù)中心主任(副主任) ......................................................................................................15 服務(wù)中心物業(yè)主管 .....................................................................................................................16 后勤主管 .....................................................................................................................................17 招商專(zhuān)員 .....................................................................................................................................18 系統(tǒng)管理員 .................................................................................................................................19 保潔人員 .....................................................................................................................................19 安全管理規(guī)定 ......................................................................................................................20 樓內(nèi)保潔 .............................................................................................................................20 樓外保潔 .............................................................................................................................21 園區(qū)綠化 .....................................................................................................................................22 安管人員 .....................................................................................................................................23 門(mén)崗職責(zé) ..............................................................................................................................23 巡崗職責(zé) .............................................................................................................................23十二、 保潔作業(yè)流程與標(biāo)準(zhǔn) .............................................................................................................2412．1 衛(wèi)生標(biāo)準(zhǔn) ..................................................................................................................................24 室內(nèi)衛(wèi)生標(biāo)準(zhǔn) ......................................................................................................................24 外圍衛(wèi)生標(biāo)準(zhǔn) .....................................................................................................................25 墻面衛(wèi)生作業(yè)流程與標(biāo)準(zhǔn) ..................................................................................................25 玻璃清潔作業(yè)流程與標(biāo)準(zhǔn) .................................................................................................26 燈飾清潔作業(yè)流程與標(biāo)準(zhǔn) .................................................................................................27 不銹鋼的日常清潔作業(yè)流程與標(biāo)準(zhǔn) .................................................................................28 樓外公共區(qū)域清潔作業(yè)流程與標(biāo)準(zhǔn) .................................................................................28 保潔工具的使用及保養(yǎng)規(guī)程 .....................................................................................................29 抹布 ......................................................................................................................................29 墩布 .....................................................................................................................................29 水桶 .....................................................................................................................................30 扁鏟 .....................................................................................................................................30 百潔布 .................................................................................................................................31 伸縮桿 .................................................................................................................................31 刮水器 .................................................................................................................................31 牽塵器 .................................................................................................................................31 人字梯 ...............................................................................................................................31 告示牌 ................................................................................................................................31 垃圾的收集處理操作規(guī)程 .........................................................................................................31 工作程序 ..............................................................................................................................32 注意事項(xiàng) ...........................................................................