【正文】 ..........................................................................13 客服中心 ..............................................................................................................................13 安全服務 ..............................................................................................................................13 工程服務 ..............................................................................................................................14 環(huán)境服務 ..............................................................................................................................14 商務服務 .....................................................................................................................................14 免費服務項目： ..................................................................................................................14 有償服務項目： ..................................................................................................................14 人文服務 .....................................................................................................................................154 / 63十一、 崗位職責與管理制度 .............................................................................................................15 園區(qū)服務中心主任(副主任) ......................................................................................................15 服務中心物業(yè)主管 .....................................................................................................................16 后勤主管 .....................................................................................................................................17 招商專員 .....................................................................................................................................18 系統(tǒng)管理員 .................................................................................................................................19 保潔人員 .....................................................................................................................................19 安全管理規(guī)定 ......................................................................................................................20 樓內保潔 .............................................................................................................................20 樓外保潔 .............................................................................................................................21 園區(qū)綠化 .....................................................................................................................................22 安管人員 .....................................................................................................................................23 門崗職責 ..............................................................................................................................23 巡崗職責 .............................................................................................................................23十二、 保潔作業(yè)流程與標準 .............................................................................................................2412．1 衛(wèi)生標準 ..................................................................................................................................24 室內衛(wèi)生標準 ......................................................................................................................24 外圍衛(wèi)生標準 .....................................................................................................................25 墻面衛(wèi)生作業(yè)流程與標準 ..................................................................................................25 玻璃清潔作業(yè)流程與標準 .................................................................................................26 燈飾清潔作業(yè)流程與標準 .................................................................................................27 不銹鋼的日常清潔作業(yè)流程與標準 .................................................................................28 樓外公共區(qū)域清潔作業(yè)流程與標準 .................................................................................28 保潔工具的使用及保養(yǎng)規(guī)程 .....................................................................................................29 抹布 ......................................................................................................................................29 墩布 .....................................................................................................................................29 水桶 .....................................................................................................................................30 扁鏟 .....................................................................................................................................30 百潔布 .................................................................................................................................31 伸縮桿 .................................................................................................................................31 刮水器 .................................................................................................................................31 牽塵器 .................................................................................................................................31 人字梯 ...............................................................................................................................31 告示牌 ................................................................................................................................31 垃圾的收集處理操作規(guī)程 .........................................................................................................31 工作程序 ..............................................................................................................................32 注意事項 ...........................................................................